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paula2013

The Interactive Service Detection Providex Error

Posted By

We have Sage Advanced 2015 on a Windows 2008 R2 Server. The Interactive Service Detection gives me the message

Message Title: Providex Application Server - Sage 10000 un Encrypted
This problem occurs when a program is not fully compatible with Windows. Any suggestions. The program seems to run just fine, but I keep getting this annoying message.

  • 0
    Was there any new windows update done? Do you guys run, export anything and use batch files? We started getting the same thing but it seems like we cant run batch files through sage over the network. which is really funky.. any ideas?
  • 0
    Sounds like Sage 100 Advanced or Premium is running as a service and an error Window is trying to open on the server. Services aren't supposed to have interactive windows so it's triggering this warning that something isn't quite right.

    My first guess would the one or more users have the "Spawn tasks from application server" checkbox checked in user preferences and you have a workstation with cabling or nic issues. If the "Spawn tasks.." checkbox is checked it will push the message onto the server. Uncheck them so you can see which workstation its coming from.

    Second guess would maybe be the Interact with Desktop checkbox is checked in Application Server Configuration. In theory it could make the non-interactive service draw from the interactive heap memory but isn't fully implemented in the Sage 100 product.
  • 0

    Hi there!

    Regarding this error with "Interactive Service Detection"...

    Aside from a previous report of this back a few years ago on Windows Vista (resolved by turning off User Account Control), this error appears to be new to us at this time.

    A customer of ours had called in the other day with this or a similar error. It may have been related to changes coinciding with a recent Windows update. They said they resolved the issue by resetting Windows security/permissions for users to the "MAS90" directory on the server and below.

    I hope this helps. If you are able to resolve the issue via one of the above methods (or in another manner), please let us know.

    If you would like further troubleshooting assistance, please call in to create a support ticket with us. Our number is (800) 854-3415. Please call on a weekday between 6:00 AM and 5:00 PM Pacific Time, select Customer Support (not Customer Service), and enter your valid Customer Account Number when prompted. Thank you!

    Sincerely,

    Paul Chen
    Customer Support Analyst, Advisory
    Sage North America

*Community Hub is the new name for Sage City