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ikeane

'Error 14 Program *updater\windx.upd Line 5540' during synchronization step on new workstation

SOLVED
Posted By

The other day I was setting up Sage 100 on a user's workstation when I received the following message:

The following error has occured:

Error 14 Program *updater\windx.upd Line 5540

Contact your system administrator

I've tried reinstalling Sage and have not had this issue on any other workstation. I get the error message when running from an administrator windows and sage user account with the program in administrator mode. When the user tries to run this, it fails during the synchronization step but I don't believe she sees the error box. The location we install Sage from is on a network folder, and the installation/synchronization process is usually the same for all users. I've confirmed that my administrator user account is able to get past this step on other machines.

Has anyone dealt with this error before?

  • +1
    verified answer

    Here's a similar error from the knowledgebase, the line is a little off:

    Error: "14 *Updater\windx.upd 5530" when attempting to launch Sage 100 ERP Advanced or Premium edition
     
    Products
     
    Sage 100
     
    Country
     
    North America
     
    Description
    Error: "14 *Updater\windx.upd 5530" when attempting to launch Sage 100 ERP Advanced or Premium edition.
    You may also receive the error "Error 14 Updater\windx.upd 5590" while Sage 100 runs Workstation Synchronization on Sage 100 Advanced or Premium.
    Error 278 *UPDATER\WINDX.UPD 3640 while Sage 100 runs Workstation Synchronization on Sage 100 Advanced or Premium
    Error: "14 *Updater\windx.upd 5920" when attempting to launch Sage 100 ERP Advanced or Premium edition
     
    Disclaimer
     
    Backup Warning

    Use caution when working with the below product functionality. Always create a backup of your data before proceeding with advanced solutions. If necessary, seek the assistance of a qualified Sage business partner, network administrator, or Sage customer support analyst.
     
    Cause
     
    _Updater file.

    Local Administrator Permissions of the Windows Login used when installing Sage 100 workstation.

    Resolution
     
    Possible Resolution 1:
    1.Open folder ..\MAS90\Home\Lib\_Updater on the server
    2.Rename the file that begins with the workstation's IP Address and Network ID (Computer Name)

    Possible Resolution 2:

    The Windows account used to install the program must have adequate Administrator Rights or CDINTF.DLL, and other files will not register properly on the user workstation
    1.Uninstall the user workstation
    2.Remove Registry keys when prompted
    3.Add user to Local Admin of workstation to obtain adequate rights to run installation
    4.Install Sage 100 Workstation again
     
    Category
     
    Installation
     
    ID:34881Last Modified Date:10-1-2019  

  • 0 in reply to toddt

    Thanks, I'm gonna mark this as the answer since it's hard to find info on this error.

    It turned out that the machine needed to be connected via ethernet to do the initial synchronization. Once I moved the machine to my workstation and ran it while connected it synchronized successfully, and then after moving it back to its original location on wifi it was able to connect with no problem

  • 0 in reply to ikeane
    SUGGESTED

    I had exactly this issue after Upgrading Sage 2017 to 2019 with 1 of my users.

    The Possible Resolution 1 fixed my issue in that computer, in my case I deleted the file instead of renaming it:

    1.Open folder ..\MAS90\Home\Lib\_Updater on the server
    2.Rename the file that begins with the workstation's IP Address and Network ID (Computer Name)

  • 0

    I am having this exact issue on a new workstation. 

    How did you resolve it?

    Neither of the solutions offered by toddt are working for me.

    Thanks 

  • 0 in reply to Dain

    The Possible Resolution 1 fixed my issue in that computer, in my case I deleted the file instead of renaming it

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