We don't do CRM integrations ourselves, and always get a specialist involved.

Also I believe there are two integrations: one by Sage, and one by a 3rd party called Greytrix (GUMU).  Look at all options.

I hear of a high implementation failure rate from multiple sources with a general explanation: unrealistic or unclear expectations. 

Be absolutely certain what you want to achieve, beyond an executive thinking they should implement CRM.  Detailed plans / goals are critical.  Know exactly what you want to achieve, in significant detail.  Don't skimp on planning / design.  CRM is not DIY... and not something you successfully figure out on the fly.

Understood - our partner did the integration and set up.  I expected limitations, but I didn't expect that it wouldn't be able to sync over the correct customer name and conatct info with a quote.   After two attempts at fixing it, I am about to give up.  If you have any other recommendations please let me know.

As far as support I like https://www.azamba.com/  and Peter Wolf  [email protected]  who has been working with SageCRM from the beginning.  He is a long standing member of 90Minds and really knows his stuff. 

As far as support I like https://www.azamba.com/  and Peter Wolf  [email protected]  who has been working with SageCRM from the beginning.  He is a long standing member of 90Minds and really knows his stuff.