• Add-on to view live and archived data

    Because of the high volume of data in our invoice history detail table, many reports that use this table take forever to run. We know we can use the purge utility to purge older invoices (after making a good backup company), but we often need to look…
  • unit prices are sometimes frozen and can’t be updated they need to be unreceived and received back into inventory at the correct price

    Following an upgrade AP unit prices sometimes freeze why? Must be un-received and re-received back into inventory at correct price. What causes this?
  • Trying to do anything in Fixed Assets gives me this error "The F/L module has not been set up for company. Do you want to set up the module now?"

    This module used to work fine but suddenly stopped working a couple of months ago. When I go into company maintenance the module is active???? We have 2 companies set up. Our system admin states that if we go into our company and then try to access the…
  • Large AR file update - how long should it take?

    We have a client that has two companies that use VI to import AR invoices. The import file normally contains over 4000 records. In the first company they import the file and update the Sales Journal. This process will take about 10 to 15 minutes. In the…
  • EFile - could not make a working copy of the db

    Sage 100 Advanced, V2014, PU4. No IRD or PU7 yet, waiting on enhancements. Testing W-2 printing. It works fine in one company, but in another company we are getting the following message when trying to run them - could not make a working copy of the db…
  • ACH payment error message

    hello, I am getting this message today when I go to generate an ACH payment..please help!
  • Why would Paperless Office take longer to run during batch closing?

    We just completed our upgrade to Sage 100 2015 and noticed right away that posting invoice batches is now blazingly fast (hooray) but that the Paperless Office form generation and emailing is taking much longer than usual (~4 hrs as opposed to 1). Did…
  • Another change to the knowledgebase???

    Just tried looking up an error on the Sage knowledgebase, and things appear to have changed AGAIN - 1) can't select the program I need to search on - Sage 100 2) when I use the Advanced button & choose ONLY Sage 100, I get responses to my question…
  • G/L Detail Report vs. AP Expense by GL

    Before I contact my service provider, I thought I'd ask here. For several years in a row, we have some mystery amounts of $$ in accounts where they do not belong and we cannot figure out how they got there. We have no record of entering said amounts…
  • ACH payment process in Sage 100..takes quite awhile to run through each remittance advice/email

    Hi all We have just started using the ACH payment module. With about 25 vendors receiving payment this way, the program takes about 10 seconds to generate each email, which starts to add up to a lot of down time while waiting for each. It is a bit nerve…