Daily Transaction Register Hangs

SUGGESTED

I have two clients that are experiencing random issues with the DTR hanging. It shows the progress bar and the green bar just keeps going. If I kill the task, I can go to the Daily Transaction Register on the Main Menu and it runs fine with no error. Both clients are Sage 100 Advanced and use paperless office. One is 2021 and the other is 2022. So far it only happens to one user in each company and has happened in AP and AR.

There's nothing new in the kb. Has anyone seen this recently and figured out what's causing it?

Thanks,

Suzanne.