You've been there and so have I. You searched around and found the number to call, (By the way, you did know you could simply click on a link from the desktop to open a case on-line or start a chat session, right? But I digress...) you found your customer id, and you got through the phone lines to speak with one of our highly skilled (and I mean that sincerely) customer support colleagues. As you start the call, you need to supply some initial information. What's one of the first questions they ask? "And which version of Sage 100 are you currently using?"
Panic ensues! What is the version? Where do I find it?
I think I saw something flash across my screen when I opened Sage 100 today. Is that what they want? Or is it that other number? You know, the hidden one buried behind the scenes somewhere. YIKES!!
Panic no more! Simply bookmark this post to access the Sage 100 and 100c Version Release Cross Reference
This document details recent release versions, the related internal version numbers, module specific versioning if applicable, and a brief explanation of why there are so many different numbers. The answer to the question that is causing you all of this panic is easy ...
- Unless you are calling regarding a Payroll question after the October 2018 release, any of the possible answers is acceptable. The support colleague will navigate the cross-reference for you!
- Even if you are calling regarding a Payroll question after the October 2018 release, any of the possible answers is still acceptable. We can direct you the appropriate location in the business management solution (Sage 100 or 100c) where you can locate the information we need.
So, take a deep breath and breath a sigh of relief!! Better yet, let's celebrate! You've mastered the secrets of "What's my Version?"