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  • Unable to get in to the program and need support assistance?

    Support hours for Sage BusinessWorks are currently M-F from 6am PST to 5pm PST (9am EST to 8pm EST) There are multiple options for contacting support: You can visit the Sage BusinessWorks Resource Center You can search the Knowledgebse (available…
  • How do I contact support for Sage HR and Sage Payroll?

    We offer support to you for both Sage HR and for Sage Payroll. Our support for Sage HR is related to anything to do with the Sage HR modules, such as Core HR, Leave Management and Timesheets, etc. Our support for Sage Payroll is for anything that…
  • Live Q&A Sessions

    We’re offering a new way for you to get quick answers to your questions from our Sage experts without having to call us. We’re holding live drop-in Q&A sessions, Monday to Friday from 9 am to 5 pm , where you can put your questions to us online. We…
  • Do you have a short, quick question?

    Chat Support is an ideal way for the VIP Support Desk to assist our customers who have quick questions that require quick answers (non-investigative payroll related queries). Please note that If the query is too complicated or requires an investigation…
  • Need Help? Here's our top 4 tips for the 2019 update & year-end season

    Updates are in the air and coming to a Sage product near you. It's a tough job to keep data secure and software packages compliant and online. Be assured that we've taken the steps to mitigate potential issues, as much as, possible. To keep fires…
  • Where to Locate the Latest Sage Product Updates and Downloads

    Our knowledgebase resources and downloads are found at https://support.na.sage.com How to login: You may log in directly at the link above to access your product downloads using your existing Sage Customer or Sage Partner portal login credentials…
  • Phone and chat support will be open on the first 2 Saturdays in January.

    Great news for anyone working over the weekend to get their year-end processes finished. Our Sage 50—U.S. Edition phone and chat support will be open on Saturday January 3rd and Saturday January 10th.