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  • Chrome updates impacting Sage 300 sign in

    Problem Details: Sage CRM 2020 R2 is integrated with Sage 300 ERP 2021 (with PU2). Sage 300 2021 PU2 CRM Integration has been installed and synchronizes tables successfully. The issue is that the Sage 300 web screen login appears whenever you create…
  • System Expiry warning settings

    One of our partners recently enquired about disabling the license expiration notification. The notification was displayed for all users every time they logged in, this apparently was causing stress I suggested editing the user rights to see the system…
  • Run a report/search of all companies/clients who have not been communicated with from a specific date

    I want to know if it's possible to run a report or run an advanced search to find all companies/clients where my company has not filed a communication in the company record since May 1, 2018. Is this possible to do without writing a SQL code? Is there…
  • Administration screens appear briefly before disappearing

    Problem details When entering the Administration area, the screen/panels appear very briefly before disappearing. The lefthand side menu remains though. Solution Check your browser screen settings and ensure that your zoom is set to 100%
  • Setting up email notification for assigned user whenever a new lead is created.

    Hi everyone! I am relatively new to Sage CRM, and I am setting up a web to lead form for my client using Sage 300. The web to lead form is working as expected, and it is capturing the leads from the website. These are the URLs where I've embedded…
  • UserActionException,ErrMsg Invalid Integer

    Greetings, We started having an issue with Sage CRM 2019. Whenever there is an IISRESET or a similar occurrence, we start getting the following error whenever we select a company, select an opportunity, etc: UserActionException,ErrMsg Invalid Integer…
  • Dynamic Selection Lists - Rework

    This post is a revamp post on how to manage linked selection lists (drop downs) in Sage CRM. This was posted before on the CRM community here - https://community.sagecrm.com/partner_community/b/hints_tips_and_tricks/archive/2008/01/14/dynamic-selection…
  • Email Marketing Analysis - Metrics Overview

    Choosing your metrics is an important decision for your company to make, however you must also keep in mind that many variables come into play that may not be reflected in the figures themselves. This key point was made recently in the blog "Email Marketing…
  • IIS settings required for Sage CRM installation.

    This article is intended for consultants that are not entirely confident with the IIS ( Internet Information Services) settings that are required for a successful Sage CRM installation. Sage CRM is a web-based application, and therefore it requires…
  • Sage 300 and Sage CRM Integration

    We often get queries on what versions of Sage CRM and Sage 300 integrate, would one have to upgrade both products should one be upgraded, etc The Compatibility Chart lists not only what versions integrate but also supplies the associated knowledge base…
  • Dear Sales Reps - Is BANT dead?

    I felt compelled to write this blog article based on a fascinating discussion I took part in recently with top German business partners on lead generation and qualification. The question proposed was this: Is BANT (Budget, Authority, Need, Timeline…
  • Sage City forums!

    Hi All, Navigation wise its going to take a bit of getting used to but its great to see Sage CRM exist within the same ecosystem as the large majority of other Sage products! I am looking forward to continuing the global chat about Sage CRM!
  • Sage CRM 2017/ Sage 300 ERP 2017 Integration Question: Item Inventory/ New Quote/ New Order Buttons not appearing on Company Summary Screen

    Sagacious ones, Looking for some ERP/CRM integration advice at a site running Sage CRM 2017/ Sage 300 ERP 2017. Integration functionality like promote to customer, promote to vendor, customer statistics, O/E Inquiry is working fine but it looks like…
  • Serious Error Running: Update_Views.es

    This is my first update of Sage CRM and I am working on a test system and I am upgrading from 2018 R2 to 2018 R3. The error was successful but I received this error message: serious Error Running: %ProgramFiles(x86)%\Sage\CRM\CRM\Setup\views\Update_Views…
  • Timestamp a field

    Hi, Does anyone know if its possible to timestamp a field in SAGE CRM or run a report to see when that field was last updated? Basically, in the company screen, I have some fields which I want to know when they were last updated by a user. I have…
  • Multiple Sage 300 ERP databases - one “Enterprise” sales manager

    We have a client using CRM - they have four Sage 300 ERP databases. Each one of these companies can have the same customer info, exception might be the contact info for the customer. They assign a salesperson in ERP/CRM to the customer but they would…
  • Key58 issue in CRM Url

    I have custom entity called Branch.More than one branch can exist for a company. After finding a company and going to that company's summary page, I click on the tab that lists each branch that is associated with the company. I select one of the branchs…
  • Sage CRM gives error "Unexpected Event occurred" while filing emails with smile characters(emojis)

    One of our client is having problem filing an email with emoji characters. I cannot see any resolution for this issue. Help needed as soon as possible.
  • SQL Error 2017 when deleting a territory

    Hi all, Was hoping you would be able to help me out here. I am trying to delete some subterritories but every time I do, I get a SQL Error 207. When I looked in the SQL log files I found the following line: Mar 15 2018 9:36:08.699 4008 3476 1 fselectsql…
  • [SafeCall Exception]: eWare.Init not called.

    Hi Friends! We are working on upgrading an existing Sage CRM 7.1 to 7.3. We performed the initial upgrade for us and now we are going through all of our customizations to verify that they work and fix as needed. We are having trouble with our Customised…
  • Change the colour of text in a field.

    Hi , In our company screen, I'm trying to figure out how to change the colors of the contents of a RAG Status field we have (comp_rayg) based on the field data. For instance, if a RAG status is set to Green, I want the word "Green" to be Green, and…
  • Writing a custom entity id to quotes and orders in Sage 200 CRM

    I'm using Sage CRM 7.3 integrated with Sage 200. I have a custom entity called branch whereby a company can have one or more branches. Just like a company can have quotes and orders created from an opportunity, so too can a branch of the company.…
  • cumulative field value display in summary page

    Hi, How can I add two field value from quotation table and display in opportunity summary screen any help? Thanks Raj
  • Using SData Sage 100

    Just installed Sage CRM 7.3 with Sage 100 2017 5.4.2. We would like to set up some custom gadgets for the Dashboards (Inventory stocks, Open SAles order from Sage 100, Sales history from Sage 100 etc). I am Having trouble setting up Sdata Feed Template…
  • Maintenance Scripts for SageCRM

    Hi. Our SageCRM seems to be a little sluggish. I was wondering if anyone can tell me what type of SQL script I could run at night on the SageCRM database? I look forward to a reply. Thanks, Stephane