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  • Improve Menu profile import function

    This function is very useful to translate Syracuse menus, as it reads translations already done in SQL db.
    But, some items on the navigation page are not translated.

    Example with Fixed assets/Inquiries menu. ‘All legislations’ and ‘Germany & Austria’ and…

  • Critical security hotfixes for U9, V11 and V12.

    A security risk within Sage X3 has been discovered that may impact customers using Sage X3, Sage X3 Warehousing and Sage X3 HR & Payroll. The security risk is related to a platform component and has no impact on the Sage X3 application code or customizations…

  • Batch server difference between U9 and V11/V12


    I'm curious to know what is the main reason to change the batch server from the application server to the syracuse server level. 

    Any idea about the advantage or the improvement reason behind this major modification ?

    Can we always check by…

  • Error : "Next Long" in web services

    Cause : 

    The XML or JSON file is too big.


    Remove all defaulted and unnecessary fields from the XML/JSON stream and test.

  • Web service call timeout or "No data to display" message

    Increase the timeout settings by a factor.

    1. Navigate to Administration > Administration > Hosts

    2. Click edit on you server

    3. Increase the Return Request Timeout

    4. Test

    The timeout is in seconds, this value should be increased cautiously and…

  • Error: "Create session error: Wrong user or password"

    Cause : 

    Syracuse user is not linked to folder users. 


    1. Navigate Administration > Users > Users

    2. Locate the username 

    3. Click edit and ensure there is a linked user on the respective folder

    NB. If the folder has a username that exact as…

  • Error:"Cannot connect to server xx.server.local:1807; Error connect ETIMEDOUT - Error code : [500]"

    Cause :

    Services failing to communicate.


    1. Test by using telnet utility

    2. If telnet fails, switch off firewall

    3. Test

    NB. All communication ports need to be configured as exceptions on the firewall.


    Dear Customers and Partners,


    Firstly, we would like to thank you for your continued business through this difficult time for companies around the world.


    During recent proactive testing we uncovered a potential critical security vulnerability in Sage…

  • Product Update 9.0 Syracuse Server 9.17 has been posted (KB 101471)

    To access this download, log into and in the search field type 101471. Click Search.

    For a complete list of available Sage X3 full-product downloads and patch updates, see the Sage X3 Download Portal. To access the Sage X3 Download…

  • Please Upgrade! - Sage X3 Web Server (Syracuse) node.js important fixes and enhancements V11 and PU9

    New UPDATE : Sage X3 Web Server Node.js Important Fixes and Enhancements V11 and V9 - Please Upgrade (Caution: this release does not support Linux Red Hat 6 and prior versions) 


    We have produced a number of critical fixes and improvements of our internal…