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  • Returning to the office - Support

    Following recent COVID-19 updates from the UK Goverment, we wanted to reassure you that we're here to support you and your business. We've a range of articles to help you with everything you need for a seamless return to the office or workplace, whenever…
  • Tanzania: New SDL Monthly Return

    A new report template has been made available for download. Ensure that your directory is on Release 5.5a before downloading the patch file. The zip file contains the report files and information document. Please click here to visit the software downloads…
  • Mauritius: Monthly PAYE Return

    A new report template has been made available for download. Ensure that your directory is on Release 5.5a before downloading the patch file. The zip file contains the report files and information document. Please click here to visit the software downloads…
  • Lesotho: P19 Employee’s PAYE Monthly Tax Return

    A new report template has been made available for download. Ensure that your directory is on Release 5.5a before downloading the patch file. The zip file contains the report files and information document. Please click here to visit the software downloads…
  • Drop Ship Returns

    How do you handle returns when you're drop-shipping and the goods were sent directly to the customer from the supplier? Drop-ship returns are processed as customer returns. In Set Up SO Options, you can also select if drop-ship items can be returned…
  • Purchase Return and Customer Return

    Accounting has validated a Purchase return where on the grid the option to generate a credit memo was set to "NO". It needs to be set to "YES" The purchase return also creates customer return that has not been approved. How can we correct…
  • How to UNVALIDATE Purchase Return

    How can I unvalidate a purchase return. The Gen CR on the grid needs to read "YES"
  • Invoice Returned Receipts

    Hello, Kindly help me to resolve a PO Invoice Process Clarification in Sage 300 ERP 2016 version. What I did was, 1. Post PO Receipt 2. Return all quantities of above PO Receipt 3. Do the day-end process Then-after the returned receipt…
  • How do I return a serialized item back to inventory that has been shipped but not invoiced?

    Hi Everyone, I have an order that has been "shipped" but not invoiced and I want to reduce the shipment by one, putting the serialized item back into stock. How do I do this? Thanks David
  • PO Return and PO Debit/Credit Note Entry

    1. Does PO return entry just return items back into inventory? Or does it also change the amount of the invoice by the amount that was returned. 2. Does PO debit/credit note entry add/subtract from the cost of inventory? or just from the A/P invoice…