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  • How to resolve "user is already logged on" issues

    There are a number of reasons why the software may rpert that a user is already logged on. This guide explains why and what to do to resolve such issues. Read more >

  • Multi-Factor Authentication

    Seems strange to me that Sage is not offering this already considering the type of data (payroll) that needs protecting from unauthorised access. And the fact that this is widely used. Is Sage going to implement multi-factor logon for employee access…

  • How to prevent logging user activity for one specific user

    Hi Everyone, Sorry that question sounds a little awkward. I have a client who would like to use the "User Logon Activity" report to verify which users are using the system, and which aren't. However, they're using Business Process Automation software…

  • Failed logon report for HRMS

    I am in the midst of a security audit and one of the questions has been posed about providing a User Failed Logon Report for HRMS. Has anyone created such a report before, or does HRMS even track such things like Time and Date of logons as well as logon…
  • Sage CRM 2021: Ooops! Coping with the Message "A number of Named Users need to be disabled to enable the System License".

    Sage CRM 2021: Ooops! Coping with the Message "A number of Named Users need to be disabled to enable the System License".

    I faced this message when I attempted to log-on to one of my training installs this morning. This was approximately 10 minutes before the start of a webinar but I am sure there are quite a few partners to whom this message has appeared in equally alarming…

  • Investigating Authentication in Self Service

    This article as a result of a series of questions I was asked by a customer about Self Service authentication. The customer had been reviewing some pages that had been written by a partner. The code they were looking at was very similar to this: …

  • Moving files into the Library using the serverside COM API.

    A customer had a requirement to be able to automate the inclusion of existing files into the CRM library structure. The scenario is that a file is created by another business process e.g. "Northwind Order Processing". That file then has to be added to…

  • Unified logon questions

    1.) The client wants to use unified logon for their system, but users and servers are on different domains. Can this be made to work? 2.) Setup procedure for unified logon in user maintenance is to enter user names and passwords as they are currently…

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