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  • Error Logging in

    Dear Sage, I was unable to log in to my Sage payroll professional system today due to an error message. Can you please assist me?
  • Credit Card update

    I am spitting angry! After being notified that my credit card needed to be updated, I tried to log on and found it impossible. I remember having this problem before, probably a year ago. I am not a newbie to computers and systems, and this is perhaps…
  • Sage 300 v2023 web screen login returns UNDEFINED error

    I have installed Sage 300 v2023.1 in a cloud server. Login using localhost/sage300 works fine. However, when I try to login using public domain name, the login screen appears but gives an error "Undefined" upon entering the user ID and password. Any suggestions…
  • After Running Year End in Sage50 I cannot browse to my correct company file...

    After Running Year End in Sage50 I cannot browse to my correct company file... It's there in file explorer and I can see the folder when I try to 'browse' to it in SAGE but, it will not open it. I get a popup that says, "Please Select Company" It's…
  • The number of concurrent users allowed by your license has been exceeded. The maximum allowed number is 1 users. Please retry your request later.

    SEI. I have successfully locked myself out of SEI because I logged in from Sage X3's SEI login from Sage X3 Home Pages using SEI External Link. How do I kick currently logged-in SEI login so I can login? Error message from SEI website: The number…
  • Username / Password are greyed out so user cannot login

    Sage 50 login was working but all of a sudden today, in the password dialog window, the boxes to put your username and password are greyed out so user can't sign in. We have not change the version of the software nor opening a different company. Only…
  • Suddenly Unable to Log In to Sage

    Yesterday morning I was using Sage no problem, then all of a sudden after my lunch break I was no longer able to log in. I have updated and restarted my computer, but that didn't help. The version of Sage is current and I am the only one in the company…
  • 2nd user not able to connect

    2nd user is unable to connect to the main computer which is mine. In the meanwhile I shut off the "private network" firewall.
  • Some errors in a new installation.

    Good afternoon! I was addressing some login trouble a client was experiencing when testing a machine for a new user & was faced with the following 3 errors- My GoogleFu has thus far failed me.
  • Track unsuccesful user logins in Sage X3 version 12

    My client would like to track unsuccessful user logins. They are on version 12 moved from version 65. In version 65 they could track because there was no administration section Now in V12 logins are handled by the administration section (Syracuse…
  • Accessing the Companies page

    Morning, Everytime I try to launch to the entity page I get the following error: I have reset users. I have re-logged in and still no joy. I cant even access the support. I have checked, debit order did go off and showing as credit.
  • Launching Sage Locks User in Active Directory

    When a user launches the Sage icon, it locks him in Active Directory and he is unable to use any other programs on his system. They have given him a new profile, we uninstalled and reinstalled workstation setup with the user as local admin and no UAC…
  • simply won't start

    Tried opening my 2012 Simply Premium this morning and it won't load. Keep getting the error message Sage Simply accounting 2012 has stopped working. It says it encountered a problem and will close the program. It worked fine up till now. My other versions…
  • MAS 500 ERP 2014 error after login

    MAS 500 ERP 2014 error after login:- First Error: Unknow Error. Check the Tracker output for a description of the problem. Second error: Object Manager is missing, Launching task failed All modules have this same error: Unable to start the Selected…