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  • X3_PUB {Web Service name} XML - No more paths available

    Hi, We have been recently receiving the following error below and it's almost all are Web Service calls to fail, can't figure out what is causing the issue, any help would be appreciated. {"code":"SAGE_X3_ERROR_MESSAGE","defaultMessage":"X3 Error…
  • Activation Key Code Issue

    Hi there, I recently purchased Sage 50 Pro CAN care 2023. The download went fine and it accepted the serial number provided upon purchase. However, when I enter the activation code given on my customer portal account it won't accept it. An error message…
  • Item assembly Cost

    I enter the cost that comes up when I build the items. When I enter that same cost for the Assembled item, I am getting an error that the costs don't match. I am assuming this has something to do with the average costs? How do I tell what the correct…
  • Sage 50 CA Premium 2018 UPG

    Hello Everyone, I upgraded Sage 50 CA Premium 2018 from Sage 50 premium 2016 in 2018. The software was working fine till now. My computer broke in Feb and I bought a new one. I installed the version 2018 and restore it from the backup. It was working…
  • Since Updating to Sage 2023.1 Getting Error in Event Viewer on Windows Server

    Ever since updating to Sage 2023.1 I'm getting the following warning in our server logs that runs connection manager. RSA public key file not found: D:\Admin\WinSim80\xxx\xxx Inc.SAJ\\public_key.pem. Some authentication plugins will not work.For more…
  • Remote Data Access not working on weekends?

    The last two weekends in a row SAGE won't let me log on to our program. I get a message coming up that says "the company cannot be opened. It appears that services related to Remote Data Access or login are not operating as expected. Unfortunately one…
  • How to retrieve message error if a funcion "modify" fails

    Hello. I try to use a Web service connected to Sage X3, using the method "modify" of CAdxResultXml object. It works fine if the modify process success. But if the method fails (es an article blocked from another user) the resultXml property is null…
  • How do I close out a client's file and issue a "refund" of their IOLTA funds?

    I have two clients accounts that I want to close out in Timeslips as their cases are now closed with the firm. Each time I attempt to close the client, I get a notice stating the following: (I whited out the balances for privacy issues) There is 1…
  • Purchase Receipt Function in Datalinx

    Hello Group, I'm hoping for some help or insight into an issue we've encountered using Datalinx & Sage Purchase Receipt Function. This is what we're trying to do: We are trying to use the purchase receipt function in Datalinx and receive an error…
  • BusinessWorks 2013. Failure of DFRead/Write status 3006.

    Every once in a while my BusinessWorks 2013 will throw an error that states: Failure of DFRead or Write Function Status 3006 on ICTransaction Unknown error No matter what we do it remains on the screen even after BusinessWorks is closed. Restarting the…
  • Sage 300 Workstation Setup Feature Transfer Error

    I've taken over as the IT for a small organization. They have Sage 300 setup and running on a client server setup. I'm attempting to setup a new computer as a workstation and have been following the instructions. I've gone to the shared folder where…
  • Transaction occurred before previous fiscal year - No it Did not!

    I am trying to adjust a receipt that I made on July 31, 2022. I get a message saying "The transaction cannot be adjusted because the transaction date occurred before the previous fiscal year." Our fiscal year end is June 30th. I KNOW I did not create…
  • Error message receipting lease deposit

    Hello all, I'm attempting to correct a prior deposit to move it from an open credit to a lease deposit. The original receipt was voided and I created a charge for the lease deposit. When I attempt to receipt the payment against the lease deposit charge…
  • Function GESPAY Supplier cash payment Error: Open item being matched

    A/P-A/R accounting>Payments>Payment/Receipt(GESPAY)> SCAS Supplier Cash Payments> For Advance payment entry, every time a user tries to create the entry faces the following error. need urgent help. X3 Application error: Open item being matched.. …
  • Error message - "Cannot open company file ... "

    I am trying to open one of our client's Sage 50 files, and I keep getting the error message: Cannot open company file ... ... Either another user has opened the company in single-user mode or another program is using the data. Please try again later…
  • Non-existent variable BOX

    I'm getting this error "Error 6: Non-existent variable BOX", but I can't access GSAISIE so I don't know what variable BOX does. Has anyone had this error and managed to solve it?
  • Booted out of Sage with Multiple Users

    Have two users currently using system. 1) admin-me and 2) parts-coworker. I am the main computer in which I would need to be logged in before then can use. They have been getting booted out but shows still active. Other day is showed I was logged…
  • Invoice won't post and errors with "Unbalanced Distribution"

    Our Customer Service team started receiving this error when posting some invoices: "CI2200860 ZSIHI : Unbalanced Distribution 4 (ZSIHI Line 410)" and I'm not having any luck resolving it. I have run GTEST to check the posted amounts and they balance.…
  • RESOLVED | Known issue: "Import file not found" error when importing ETI take-on and Flexi import files on a Tax Year-end instance

    Update 8 April 2022 The issue affecting the imports on the Tax Year-end instances has been resolved at the same time the Release 5.8b software was deployed. You will be able to do imports on Tax Year-end Instances on Release 5.7b and 5.8a. Original…
  • I can not advance to a new calendar year.

    Sage 50 2022.2, I have cleared all past years historical data, restored backup made in early Nov. (before installing 2022 upgrade) will advance to Jan. 1,2022 but backups made after 2022 upgrade will not. Advance Database Check gives an error and the…
  • RESOLVED: Error message "FILE: VPFILE.PAY STATUS 35,00" when launching payroll after updating to Release 5.7b

    Update 2022/01/17 10:15 The issue has been resolved and users will not experience the issue when accessing the system again. Thank you for your patience and understanding. Original post We are aware of some customers receiving the the error…
  • Warning: The number of weeks left in the tax year is not sufficient

    The error message appears when you are performing a Start New Period from December to January in a weekly or bi-weekly company. The system checks the current processing period number in the tax year against the remaining periods, and if the tax year…
  • Warning: The number of weeks left in the tax year is not sufficient

    The error message appears when you are performing a Start New Period from December to January in a weekly or bi-weekly company. The system checks the current processing period number in the tax year against the remaining periods, and if the tax year…
  • Network Error with the Connection Manager

    I have stopped and started the Connection Manager on my computer and also on the server, multiple times. Nevertheless, I still keep getting this error message when launching any given client Sage 50 file, "A network error occurred while communicating…
  • 2nd user not able to connect

    2nd user is unable to connect to the main computer which is mine. In the meanwhile I shut off the "private network" firewall.