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  • CC Vault Decode Error

    We are unable to transfer orders from the website to X3 via the web service. The transfer fails with the error:

    CC Vault Decode Error Sage Exchange connection unavailable at this time.\\ Please try later. 

    PAYA changing I.P addresses:  https://support.paya…

  • Indexed Credit Card Receipts

    Good Morning All,

    I have a question regarding the credit card receipt indexing process via Sage Paperless. I am wondering if it's possible to see a list of already indexed credit card receipts?

    For example, when coding an invoice (or doing a new invoice…

  • TRYING TO REACH SOMEONE AT SAGE re: Updating our Credit Card Information

    Hello All,

    We have have been trying to update our credit card with Sage for over a week now!

    This has been the most frustrating process; waiting on the line for hours only to be put back on hold again and then having our call dropped TWICE, logging in…

  • Charts of Accounts

    The problem I am having is in the chart of accounts.  The accounts receivable is supposed to be a money in/ money out type of account.  My accounts receivable is taking money in but not out for credit card sales only.  I have to move the money out via general…

  • Sage 2013: You do not have sufficient rights to override the credit card information... and you cannot process a credit transaction greater than $.00

    I have an administrator account and I do all of my work in a regular user account that I set permissions with, which tend to be the same as other people in my company, so others can use my account without any concerns.

    There's a new error in Sage as of…

  • Cheque payment for company credit card

    Hello, 

    How do I remove a posted cheque payment for the companies credit card?

    Thank you

  • Sales Orders are disappearing during the "get EMV" process

    This is happening after our sales associates are done creating the sales order and have already clicked the EMV button, and swiped the card, then when the go back to click the "Get EMV Pmt" button, the sales order is gone.  The credit card processes…

  • Credit Card Statement Reconciliation

    Hello,

    Is there a way to record individual credit card expense transactions and be able to reconcile the monthly credit card statements like a bank account? Or import the invoice #s for reconciliation?

    We have hundreds of credit card transactions each…

  • credit card details load into the GL

    new to Sage 100 C. What is the best way to enter CC transaction details into AP? Create CC setup (for each user) and then enter a payable for each transaction with a payment method of CC? You then reconcile the CC statement and select to pay the CC? Or…

  • Add a prepay button to sales orders

    It would be helpful to collect prepay with a sales order confirmation for customers who aren't on credit terms.  We LOVE the invoice pay now.  Please add a prepay now to sales orders.

  • Cash back from Visa

    I receive an annual cash back amount for using the company credit card, which applies directly against the balance on my credit card statement each November. What is the best way to enter this transaction?

  • Considering Moneris integration. Does anyone have experience? How difficult is it?

    We are considering Sage Payment Solutions with Moneris.  Just wondering if someone who has used this can tell us if it was easy to install, and if it was worth while.  Are you happy with it?  Was it cost prohibitive?  Thank you!

  • Credit Card Reconciliation Problem

    I recently took over a set of books and have found that the last credit card reconciliation before year end was not completed. All the year end documents and adjusting entries have been completed. How should I proceed with completing this reconciliation;…

  • Stripe payments no longer upload

    Anyone else having an issue with Stripe payments not uploading?  Since the last payroll update, my stripe payments no longer automatically upload when I open Sage and when I go in to my settings, the button that I had checked off for "automatically refresh…

  • When to use Manual Credit Card Transactions

    Manual Credit Card Transaction can be used when a credit card transaction has been entered or updated outside of SAGE 500 ERP and the state needs to be brought into synch in SAGE 500 ERP. For example customers are performing transactions outside of SAGE…

  • Sage 50 American Express Reconciliation

    I am trying to import Amex statements downloaded as OFX.QFX files and receiving an error "The file that you have selected in invalid".  I am able to import OFX files for our Citibank Visa & Mastercard, and our Bank of America bank accounts but…

  • Reverse credit card payments that have a status of "In the bank". Accounting Cancellation button is not available.

    We have several credit card receipts which have a status of "In the bank". which do not have credit card authorization under "credit card processing". They payments have been posted & accounting cancellation is not available. How to reverse these payments…

  • Managing Status Purchase Orders with Credit Card Terms where CC charged before Shipment

    I am new to Sage, so please forgive me if I am missing something.  How does Sage handle managing Purchase Order status when an item is not yet received, but the credit card was already charged?  For instance, if a an east coast vendor charges a credit card…

  • Inactivate old credit cards

    Is there a way to inactivate old Credit Cards?  I was able to inactivate the sub-account, but the old credit card still shows up in the list (when entering Credit Card receipts).

    The only option i have is to Delete the card, but it won't allow that either…

  • How to set up credit cards for payments to vendors in Sage 50 CA?

    The following will guide you in setting up a new payment method which includes creating the payment and expense accounts then a quick step in Setup > Settings. See below for details on the four easy steps. You'll be processing payments to vendors in…

  • Credit Memo in Bank Reconciliation

    Help!

     

    We were originally invoiced for a unit (over a year ago) we recently received a credit memo for the total amount of the unit and then were rebilled for the unit at a discounted price.

    Original invoice created a purchase invoice to our wholesale…

  • Any options for automatically renewing a credit card authorization on Sales Orders?

    Hi all,

    Some of our sales staff are complaining about credit card processing in Sage - their problem is that the cards do not automatically renew their authorization after the initial auth expires.

    We often have customers that place orders weeks or sometimes…

  • PO for Inventory but was paid with credit card

    A PO was issued for inventory items. There were received and have been paid with a credit card. How do I clear the PO? I need to invoice something so the PO closes. I can't invoice it, since I've already paid for it with a credit card.

    Thanks…

  • Settle Credit Card Transactions

    The Settle Credit Card Transactions application is used to create Cash Management Bank Deposit batches containing credit card transactions from Sage 500 that have been settled at the processor using Paya Virtual Terminal. 

    Given a date range, the application…

  • saving credit card info without Paya account

    We are using Sage 50 US but are actually based in Antigua & Barbuda. There is no Sage Antigua version... To be able to store credit card info from our clients securely, I am told the only way is to open a Paya account. Paya has no jurisdiction outside…