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  • PL_JournalPDFLog.M4T *** File discrepancy

    I am trying to apply the Sage 2020.1 update. During the update, when it scans for corruption it says that PL_JournalPDFLog.M4T has an ambiguous "file discrepancy" in it. The instructions say to simply Rebuild Key Files for any discrepancies, but alas…
  • Duplicate Item Numbers

    Hello, I was wondering if anyone else ran across this issue and if so, how it was resolved. We have identical item numbers that appear when we search for an item in item inquiry and item maintenance. Selecting one of the item numbers results in…
  • Need some help with possible data inconsistency

    Hi Everyone :), First time here so please go easy on me. I am in charge of IT at this institute and yesterday my CFO called me and said that the accountants told her about a wrong entry that has been made couple of years back (3). the entry is…
  • HELP! Timeslips Errors

    FormerMember
    FormerMember
    I am trying to support a client running Timeslips 2006 (I know, I know), and he is received error messages when opening the program: "your database has an error in an index file. This is not dangerous to your data and can be easily corrected"...and so…
  • Urgently need assistance with a Business works 2011 data corruption

    I have a client who I just started with. They are seeing lots of issues which look like bad data corruption. The previous guy recommended they reboot the server whenever things hung up, so I think whole batches of data have been lost. BW still functions…
  • Cryptoware Backup Issues

    FormerMember
    FormerMember
    We received the Zepto cryptoware from a lovely e-mail and it hit us hard. After wiping and restoring a backup we are still having trouble printing checks and the invoice formats were all erased. Luckily all of our data is in there still. The IT guy is…
  • GLJED CompanyID field with incorrect company ID

    We have noticed that the CompanyID field in the GLJED table does not tie up with the actual company AUDTORG field. The bulk of the record have the correct company ID, however many have either blanks or random company ID's I have checked this at several…
  • Disaster Recovery

    Is there any documentation outlining what needs to be backed up for Disaster Recovery? SQL backups are done, but what happens if the server is lost? What steps can one follow to recover a system having only the SQL backups?
  • Database corruption

    SAGE sadly do not work on weekends, no support whatsoever, if you have a problem during the weekend then you are screwed, at least I though I will reach chat support, yet I have been trying to reach CHAT online support, NO, no more chat support during…
  • Sage 100 BoI corrupt records with extended ascii

    We're currently on Sage 100 2014 (Non SQL) and we're currently running into the issues where we are being sent names containing certain ranges of extended ascii characters. For now, we are going to limit ourselves to the first 127 in the ascii table…
  • Providex ODBC Invalid Date - Corrupt Date?

    Have an issue with what I believe is a corrupted date value. It resides in purchase order detail required date and PO header PO date. Running the open order report on "required expire date" for date greater than 12/30 will result in "Vendor Code 9"…
  • Rebuilding Key Files

    Once every 1-2 weeks I rebuild all sort files and am wondering if I should also be rebuilding the key files? Is there any risk/downside to rebuilding the key files? Also, when I am running the utility do I want Integrity Check and Optimize File checked…
  • Key File Rebuild and Optimize removes all records.

    Our Sage 100 version 4.40 server had a few files fail the integrity test with either read or write errors. I selected OK to rebuild them but now all the records are gone. The log file shows all the records were recovered. Is this normal? I can import…
  • Rebuilding Sort Files Automatically

    Once every 1-2 weeks or so I have to get in after hours to rebuild sort files, in our old business system a similar process was scheduled to run each night. Does anyone out there have a script or other method that would allow for scheduling a rebuild…
  • Business Vision 7.53 - Error 000002 - GL.btr - also fails when rebuilding

    So I had a some power issues last week on the server, fixed that but it seems GL.BTR is corrupt. (i think) Basically cant post invoices. The error is in GL.BTR Tried this: https://partners.sagenorthamerica.com/irj/go/km/docs/sageKM/Sage%20BusinessVision…
  • Cannot upgrade database from Sage 2013 to Sage 2015

    I have a client I do some IT work. They just upgraded their Sage 2013 to Sage 2015 and whenever they try and perform the database upgrade step they get the following error. I have tried a few things to no avail. Sage 2013 fails when trying to Repair The…