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  • Thinking about improvements in a moment of crisis

    The current global health crisis has presented businesses with the toughest economic conditions seen for decades. While countries work towards re-opening their economies in some fashion over time while balancing the needs of lockdown to suppress…
  • Has anyone else had issues with the onedrive backups?

    Hi, We've set up the OneDrive back up's for various companies but after so many days the backups and emails telling us the backup has completed stop. Not receiving the email is a prompt to reset these backups up, but we never stopped them in the first…
  • "Back to Basics" - ideas for implementing a CRM program inside a business - part 8

    When it comes to choosing the right Customer Relationship Management (CRM) system for your business, it's important to understand all the benefits of a CRM system before beginning your selection process. When you launch a CRM implementation, your choices…
  • Run Workflow/Send Email After Batch Job/Periodically?

    So I have a SQL query which returns all purchase orders that are over 14 days old, which have still not been signed in Sage from AWRKHISSUI workflow table. What I'd like to do is create a workflow that distributes an email to all of the users in the…
  • Understanding your business - data & process flows - a Sage 300 CRM expert shares their thoughts (part 2)

    Previously , we talked to Jon Luning about his experiences as a long term Sage CRM partner. Moving on, we talk about lessons for partner business' when it comes to successful CRM [David] How about PEP - what has working with Sage CRM meant to your…
  • Understanding your business - data & process flows - a Sage 300 CRM expert shares their thoughts (part 1)

    Every week here at Sage CRM HQ, we take time out to review recent sales to customers. These are both new customers as well as additional seats to existing customers. In the latter category, we saw an additional order from a customer who has been using…
  • Success with Sage300 CRM : A top performing partner shares more thoughts (part 2)

    Continuing from on from part 1 , we talk with Sage Canada's top performing partner, Atlantic Data Systems [David Beard, CRM Principal, Sage CRM] Why you think you are a top performer in Sage 300 — I am thinking about ideas not only around the product…
  • The mercurial concept of 'best practice'

    I am sure we all have been asked, at one point or another, the dreaded " so, what is best practice " question by a prospect. For me, it's usually framed as " so, what do other customers do with this feature? " Apart from offering a few broad stories…
  • Articulating Return on Investment - why it matters to everybody in a project

    For this blog, I am returning to a favourite subject of mine - that of helping articulate & recognising the value of investing in a business management system (BMS). I was speaking to a Canadian partner of ours just recently & wanted to share a customer…
  • Can I upload a list of company names to automatically assign them an account status which is in a drop down?

    we have thousands of company accounts in our database and they are not accurate based on a drop down of 1. Active, Inactive, Closed, Archive. I'd like to have all the status's cleared and only selected a status if I upload a a list of the company account…
  • How can we copy value of territory field from entry or summary screen to other tab in Company Screen?

    Dear members, I am writing this post to ask you about how we can copy value of territory field in one tab to another tab in company screen(i.e: company summary scree). I use sage crm version 7.2. In image below describe what I mean: On Company Summary…
  • Change shown Field after select in Advanced Search Field (f.e. in new communication)

    Hello, i've got a simple question. After you choose a - f.e. - Company from an advanced search field (like in any communication) there's always their full phone number under the text field. How can i change data is shown when i select a company…
  • Calculated Field - nothing happens in Sage CRM Cloud?

    Hi, New here - I'm using demo of Sage CRM Cloud and am trying to get two fields to add together. From my reading it seems that 'Onchange' script is the way to go, however nothing happens when I change the fields. My code is here (inserted in both…
  • Sage CRM integrated with automation tools (Zapier, Podbox, etc.)?

    Hi, Lately I've been working with our IT team about developing integrations between Sage CRM and our Email Service Provider (which is not MailChimp) and another system. While we're aware of APIs between systems, I find it challenging and time consuming…
  • Conditional Email setting

    Hi, In a VAd supplier company want to monitor their quotation process as follow. If they have a end user(C) who communicate two re sellers let say A and B for the same product quotation of two different sales person X and Y.They process the quotaion…
  • HTML rendering in support.js file email.body in case_details field in Cases

    Running into a issue with the support.js file and incoming tickets. We have a issue where the html is not getting parsed out and is being displayed on the case and is showing the html and headers from the email making it very hard to read. I know there…
  • How to set SSA field value in entry screen page?

    Hello. I have an entry screen which is used in many places. The SSA field data inside the screen will also flexible to the place. e.g: Payment entry page. It can be open by click "New" button in MainMenu. The page will keep all field blank. One more…
  • How to set field value base on SSA field changed ?

    Hello everyone. I have a custom Entity (e.g Store ). In Store Entry screen i have two more person fields are PersonName(SSA field) and PersonWebsite(text field) . whenever user select or search SSA field i want to set PersonWebsite automatically base…
  • How to look up data into a field by select Search Select Advanced ?

    Hello everyone ! Could everyone tell me how to look up data into a field after we select a data in Search Select Advanced field ? e.g: i have created a field name case_personmail. and i have another Search Select Advanced for person field. whenever…
  • Automate emailing outstanding or overdue invoices for a list of customers

    Has anyone achieved to automatically email run all outstanding or overdue invoices for all customers or group of them ?
  • Automate Statement Printing?

    Hello, We are looking to automate statement printing for our customers. I looked through the "Task Scheduler" provided by MAS and noticed that this was not an option. I have no experience with this sort of thing, but it seems that this should be possible…
  • AP Automation

    FormerMember
    FormerMember
    Hi, I'm looking for an add-on for AP automation and work flows for approval processes. Can anyone recommend an add-on? We run both Sage 50 CAD and US so it would be great if it was compatible with both. Thanks!
  • Automated Rental Periods

    We supply services on a rental basis. These are invoiced and paid for in advance with the regular invoices being raised on the 1st of month 1 for the services to be delivered in month 2. We memorise invoices and have them set to reoccur monthly. On…
  • Validation rule on a custom field

    Hi all, I would like to know what is the best way (step by step) to create a rules/automation on a custom field. I have a field on SIH0 screen, It is a type A field: 1 - When creating the register, the system populates the field with a sequential…
  • Is there a programmatic way to subscribe business object events?

    I'm doing preliminary research on what kind of API we can use to integrate with Sage 100 ERP. I've discovered Sage_Certified_Solution_Requirements.pdf with several statements about automation: Automation: Certified applications must offer automated…