Browse By Tags

  • After upgrade, http://localhost/sdata/CRMj/ returns 404. Java exceptions in log file.

    We upgraded from Sage 200 2022 R1 to 2023 R1 and now we are having issues with the Tomcat component. We previously upgraded our QA environment with only minor issues. The Tomcat component and related functionality work without issue. After upgrading…
  • Manually updating the Tomcat version

    Customers can manually update the version of Tomcat installed with Sage CRM. Sage updates software components due to functional changes or due to security requirements. Sage has tested and approved the Tomcat versions supplied with Sage CRM. Tomcat…
  • Tomcat Issues 2022 R2 upgrade

    Hi I have done an upgrade for Sage CRM 2022 R2 and I have issues with Tomcat. The error is as follows: 06-Apr-2023 09:53:28.875 SEVERE [main] org.apache.catalina.startup.HostConfig.deployWAR Error deploying web application archive [C:\Program Files…
  • Tomcat upload problems with Sage CRM 2022 R1 and previous versions

    Hi, A customer of mine has noticed a problem where I don't have a solution yet. I have the same behavior in my CRM system. If I save an email as a communication and then add an attachment to the communication, everything still works. OK. However…
  • Exchange Synchronization error

    Hello, We use Exchange Synchronization but the syncengine stops working intermittently at night around 1 AM ... The synchronization then starts to work again when we restart Tomcat service. This post looks similar. Here are the logs : exchangesyncengine…
  • Migration from 7.3 SP3 to 2021 R1 - Login taking a long time

    Hello, I'm trying to migrate a Client from 7.3 sp3 to 2021 R1 I've done the upgrade of 7.3 sp3 to 2018 R1 as the upgrade plan suggested. Once this upgrade completed, I've got an error about the CRM url rewriter not working properly but everything…
  • Apache Tomcat - Updates possible ?

    Hello everyone A customer asks us if it is possible to update the tomcat installation of SageCRM ? It seems there are some non-critital security updates for tomcat available and the customer would like to use them to udpate the "out-of-the-box…
  • Tomcat Troubleshooting Guide for Sage CRM - updated 2020

    Apache Tomcat is a service that Sage CRM uses to perform functions that handles features in the core app of CRM. Apache Tomcat handles the redirects into CRM from the sdata sub-domain. These redirects are functions like the dashboard, calendar, exporting…
  • Mailchimp Logs and Settings

    The Mailchimp configuration settings are available in the metadata table custom_SysParams. You can inspect these using the query select * from Custom_SysParams where Parm_Name like '%MailChimp%' The integration is carried out by the main CRM webapp…
  • Sage CRM System Architecture

    In this article I would like to look at how Sage CRM is designed and how its architecture enables its features. Sage CRM is a product in transition; it is moving from one architecture to another. This is a evolution that started with Sage CRM 7.0 and…
  • How to schedule a Tomcat service restart

    Recently, I've noticed some forum posts on the Sage CRM Community about the Tomcat service not working properly and that this might be effecting Exchange Integration. To help with this, I've created a batch file and task in Windows Task Scheduler to…
  • If the Interactive Dashboard refuses to work, this could an error in the JDBC configuration

    The Interactive Dashboard and SData features use JDBC to interact with the database If you find that your Interactive Dashboard refuses to work then it may be a problem with the information in the jdbc properties file. Assuming that your install…
  • db.properties SERVER NAME - Sourced From?

    Hi All, I thought that the server name in the db.properties files located at C:\Program Files (x86)\Sage\CRM\CRM\tomcat\webapps\crmj\WEB-INF\db.properties was sourced from the registry when the TOMCAT WebApps directories are rebuilt. Basically, I…
  • Mailchimp campaign results not synchronizing

    On a 2017R2 server the sync process for retrieving the Mailchimp campaign results is somehow not being excuted. It is possible to send the Mailgroup to Mailchimp and create and send the Mailchimp campaign but the Last sychronization is never updated…
  • Apache Tomcat SQL Statements

    Running some monitoring on our system it appears that the same two SQL queries are constantly being run against our CRM database. My belief is that they are being triggered by the tomcat services as 1. SQL is reporting that the program name is "Microsoft…
  • Proxy Configuration and Tomcat (MailChimp)

    Hey together, in Sage CRM we've got the possibility to configure a Proxy-Server where web-requests should be redirected to... However the MailChimp-Integration is not using this information. The Tomcat-Server is trying to reach the mailchimp API without…
  • More tomcat woes

    On a 7.2d system, I'm still having problems. Dashboards work fine. Data upload and data export do not. You just get an error message: CRM is unable to proceed with this data upload as the Tomcat Server appears to be stopped Tomcat is running and it…
  • Tomcat 7 Performance and Memory Usage

    Does anyone know how to increase the max memory usage allowable for CRM Tomcat? I have users complaining of slower performance on the dashboards and I think it might do better if Tomcat was allowed to use more of the Server's memory. Any help would be…
  • CRM 7.2B The Dashboard has experienced a problem. CRM is unable to proceed with this data upload as the Tomcat Server appears to be stopped.

    Hi, I am a new Sage CRM user...looking to implement inhouse as a partner. Post installation the dashboard gives the error as above. Also during test uploads, Tomcat error shows up while trying to move to step 2. I've checked similar queries in…
  • Sync Engine error

    I am baffled as to why I am getting a sync engine error while trying to sync mailboxes. During the Exchange server configuration everything is green. But when I try to sync the mailboxes, I receive a sync engine error. Not real sure why that may be…
  • Problem with Exchange Integration

    I've been trying to set up exchange integration but I've run into a road block. I'm unsure of what the problem could be and am looking for some help. I've got a connection set up and its connected to the EWS web service and sync engine and mailbox. When…
  • Two & displayed on interactive dashboard

    Hello, Wondered if anyone else had experienced this, and had a way around it? It is not critical, more esthetical, but could lead to confusion. I have a code in a selection list of H&S, the caption is 'H & S'. I write a report with the field in it…
  • The Dashboard has experienced a problem. Please contact your System Administrator.

    Hi. Firstly, I would like to say that although there are many similar posts in this community, but I have didn't found solution for my issue there. One of our clients uses Sage CRM 7.1h and recently started to use Interactive Dashboard instead of…
  • alignment from left to right?????

    Dears, How can i make sage crm alignment from left to right permanent coz when i convert it to left to right alignment when i logged it auto convert from right to left IE 9 :/
  • add link image to panel or screen

    Hi How can i do this in .net SDK i try but not work