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One employee was missing a postal code. When the T4s were printed, no error was noted and the T4 printed correctly. When the data was exported, this one T4 slip was not included in the data and resulted in a discrepancy notice from CRA, which means the…

There seems to be no way in Sage to allow for special T4 related payroll entries for Volunteer Firefighters. I need to enter the first $1000 in Box 87 and the remainder of pay in Box 14. This has been fine until this year as CRA is Requiring Electronic…

We are getting the "Unhandled exception has occurred in your application." when trying to print our T4's. We have installed, uninstalled JIT debugging, we have run the .NET Framework Repair Tool and reinstalled windows. We've also uninstalled and reinstalled…

Hello. As per new T4 2023 requirements, Box 45 should be left blank for the individuals who were no longer an employee on December 31. I can't found the way to leave this box empty. Sage gives me options #1-5 and when I try to delete everything from…

A new company I am working on was told by CRA to continue deducting CPP & EI from employees even after they had reached the yearly maximums. I have been directed to shift these overpayment amounts into Income tax deducted before printing the T4s. What…

When I print my T4's and T4 Summary to my clients file, the PDF is printing and saving the reports with Chinese writing. Usually it saves it as T4 Summary or T4 slips. Just curious how to change this or why it is doing this.

First year using Sage 50 Payroll. Previously I have only ever manually added the auto benefit directly on the employee's T4. It doesn't appear I can do that with Sage. After reading a couple discussions, it looks as though I need to add Auto benefit as…

We have a Group Benefit plan which includes a Life Insurance Policy. The company pays 50% of the Group Benefit and the employee pays the remaining 50%. How do I include Life Premiums from the Life Insurance Policy in Box 40 (also included in Box 14) on…

Trying to upload my employees t4's to sage HR. Has crashed 4 times I've tried doing all employees. Then I tried just doing those with last name starting with A and it worked. Tried to upload the B's which there is more of and it crashed again. Please…

Hi, Because CRA have new policies for T4 electronic filing, I need to adjust some employees T4 boxes & amounts. Please help how to adjust T4- year to date amounts and add new boxes & amounts. Also please help how to export T4 info and submit to CRA…

In my T4 slip, box 24 , the full amount of my salary still shows up, when it shouldn't... But box 18 is empty. ( https://drive.google.com/file/d/1e7Cihgd3wrdTHhNJSQmvnoYucH7FHYAg/view?usp=sharing ) How can I edit the T4 values in Sage Payroll Cloud before…

How do we add taxable benefit before submitting T4?

Employee has spouse and children. Employer offers package to eligible staff and the spouse and dependents so I know to use code 3 in that case. My coworker tells me that if the staff is single, we need to use code 2. I say that their actual marital status…

it is almost time to issue T4's. Last year we introduced the GRSP and DPSP. how do we report these on T4's. All I see is this image attached below. so my questions are do we report GRSP on T4 as well as I believe everybody should be receiving T4E from…

The system is operating on the 2024 version, but I still have 2023 payroll to enter. I need to get these entries in, but it's now saying I need to enter them manually. How can I enter the 2023 payroll without entering it manually? Since I am new to payroll…

This is only my third time doing year end for my work (second year by myself) and I am really confused. Can someone point me in the right direction? On my T4 summary the numbers don't balance and I end up with a difference. How do I find the error…

Employer Dental Benefit information - can someone tell me if there is an update?

With the new CRA requirement that all Canadian employers now identify if dental coverage was available to each employee (the new Box 45 on T4 or Box 015 on T4-A), when can Sage users expect the update for this? As it will be required to go in on an…

What are the Automation Opportunities for SAGE 300?

There was a discrepancy on my T4's and I had to pay the difference to the CRA. How do I enter that payment into sage? What account do I post it to?

Can't Netfile from Sage - Would anyone have a work around for 2022? Reports are pdf which I can easily edit and add the Box 32 & amount for each employee. Really, my only issue for 2022 filing is getting an accurate xml formatted file to send to CRA…

Hello, I'm trying to fix an issue with my group insurance for some employees. Essentially, it is taxable in Quebec, but it is non-taxable on the T4s. The amount still shows up in taxable income for the employee on the T4s, which shouldn't be the case…

My Canadian T4s had a yellow column on the far right with no title but it had the employee wages in it. I labelled it # 14 "employee wages" and now they are on there twice and doubling up on the final T4 printout for each employee. How do I get rid of…

Hello, We are going through our 2022 T4s and realized that we were not including a taxable benefit on the employee's pay cheque. We created the taxable benefit in Sage however we are unable to adjust the last pay in 2022 as the pay code does not show…