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  • Important!! Syracuse Server Hotfix 12.19.12.2

    A security risk related to the Syracuse Server has been detected within Sage X3 that may impact customers using Sage X3. The risk affects 2023 R1, 2023 R2. The fixes are available for download on our ftp site. The Syracuse Server Hotfix 12.19.12.2 is…
  • Prompts that components do not meet minimum requirements

    I'd like to see a dialog box or prompt when installing a component, patch or application (X3 related) alerting the user that there is a mandatory component that does not meet minimum requirements or is missing. For example, when patching up to V12_P34…
  • Menu item - type: query - "where" parameter operators

    Good morning, I'd like to filter a query for a landing page on my X3 v11. I see on X3 online help that you can add a "where" parameter to a menu item and add sdata conditions, but the help says: Only simple conditions using "le", "ge", "eq", "lt"…
  • Sage X3 component Syracuse connection to ElasticSearch problem

    During installing of Syracuse component the ElasticSearch connection is not building it keeps on popping the error message "Checking ElasticSearch connection parameters failed ! " I have set the network host name to localhost during the installation of…
  • Changing Sage X3 V12 Login Screen Background

    Ever wondered how you can change the background image of Sage X3 Version 12's Login Screen? Then keep reading: There are basically 2 steps involved: Edit the " login.css " file located in " \syracuse\bin\node_modules\@sage\syracuse-lib\public\auth…
  • Important Update for Enterprise Linux customers - Syracuse 12.18 and Enterprise Linux 8

    The upcoming release Sage X3 2023 R1 (V12 patch 23) will contain important security and technical compliance updates especially for customers running on Linux. The new Node.js 18 for the Syracuse component is only compatible with Enterprise Linux 8…
  • New Relic with Sage X3

    Hi all, I was reading: https://online-help.sageerpx3.com/erp/12/public/getting-started_configuration-file-nodelocal.html and noticed this: Anyone have experience using it and how to get it to work? Also, is there a patch version limitation…
  • OpenSSL, November 1, 2022, Critical Security vulnerability

    From: https://www.globalsign.com/en/blog/urgent-patch-openssl-november-1-avoid-critical-security-vulnerability Is Sage X3 affected? Checking NodeJS version from syracuse for Sage X3v12p30:
  • Improve Menu profile import function

    This function is very useful to translate Syracuse menus, as it reads translations already done in SQL db. But, some items on the navigation page are not translated. Example with Fixed assets/Inquiries menu. ‘All legislations’ and ‘Germany & Austria’…
  • Critical security hotfixes for U9, V11 and V12.

    A security risk within Sage X3 has been discovered that may impact customers using Sage X3, Sage X3 Warehousing and Sage X3 HR & Payroll. The security risk is related to a platform component and has no impact on the Sage X3 application code or customizations…
  • Batch server difference between U9 and V11/V12

    Hello, I'm curious to know what is the main reason to change the batch server from the application server to the syracuse server level. Any idea about the advantage or the improvement reason behind this major modification ? Can we always check by…
  • Error : "Next Long" in web services

    Cause : The XML or JSON file is too big. Fix: Remove all defaulted and unnecessary fields from the XML/JSON stream and test.
  • Web service call timeout or "No data to display" message

    Increase the timeout settings by a factor . 1. Navigate to Administration > Administration > Hosts 2. Click edit on you server 3. Increase the Return Request Timeout 4. Test The timeout is in seconds, this value should be increased cautiously…
  • Error: "Create session error: Wrong user or password"

    Cause : Syracuse user is not linked to folder users. Fix 1. Navigate Administration > Users > Users 2. Locate the username 3. Click edit and ensure there is a linked user on the respective folder NB. If the folder has a username that exact…
  • Error:"Cannot connect to server xx.server.local:1807; Error connect ETIMEDOUT - Error code : [500]"

    Cause : Services failing to communicate. Fix . 1. Test by using telnet utility 2. If telnet fails, switch off firewall 3. Test NB. All communication ports need to be configured as exceptions on the firewall.
  • IMPORTANT SECURITY UPDATE - PLEASE READ

    Dear Customers and Partners, Firstly, we would like to thank you for your continued business through this difficult time for companies around the world. During recent proactive testing we uncovered a potential critical security vulnerability in…
  • Product Update 9.0 Syracuse Server 9.17 has been posted (KB 101471)

    To access this download, log into https://support.na.sage.com/ and in the search field type 101471. Click Search. For a complete list of available Sage X3 full-product downloads and patch updates, see the Sage X3 Download Portal. To access the Sage…
  • Please Upgrade! - Sage X3 Web Server (Syracuse) node.js important fixes and enhancements V11 and PU9

    New UPDATE : Sage X3 Web Server Node.js Important Fixes and Enhancements V11 and V9 - Please Upgrade (Caution: this release does not support Linux Red Hat 6 and prior versions) We have produced a number of critical fixes and improvements of our internal…