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  • Employee Leave Management

    Hi, I hope someone can assist me. We have about +- 350 employees whose leave was never linked. Now that we have a offline leave register that contains the employee history as well as their current entitlements. How do I upload the employee's leave…
  • South Africa: Employer Annual EMP501 Reconciliation submission (1 April 2024 until 31 May 2024)

    The Employer Annual EMP501Reconciliation submission period for 2023/2024 is from 1 April 2024 until 31 May 2024. as confirmed with the South African Revenue Services (SARS). During this period, employers are required to submit their annual reconciliation…
  • Error Logging in

    Dear Sage, I was unable to log in to my Sage payroll professional system today due to an error message. Can you please assist me?
  • Consolidating multiple companies

    Is it possible to take all the companies on your pastel payroll file and combine them into one company? I do payroll for about 60 small businesses, who all have 1 or 2 employees, and I would like to have a profile where I can process everything once…
  • Cant retrieve a back up - anyone else that cant retrieve any backups today?

    Cant retrieve a back up - anyone else that cant retrieve any backups today?
  • South Africa: Reimbursive Travel Prescribed Rate and Travel Allowance calculation cost scale changes for 2024/2025 tax year

    The South African Revenue Authority (SARS) has a published the prescribed rate per kilometre and the cost scale used for the purpose of Calculating a Travel Allowance. The changes are as follows: Vehicle Lookup for the Purpose of Calculating a Travel…
  • South Africa: Reimbursive Travel Prescribed Rate and Travel Allowance calculation cost scale changes for 2024/2025 tax year

    The South African Revenue Authority (SARS) has a published the prescribed rate per kilometre and the cost scale used for the purpose of Calculating a Travel Allowance. The changes are as follows: Vehicle Lookup for the Purpose of Calculating a Travel…
  • Print Tax directive details

    Is there a way to print the Tax Directive details on the STA screen, I would like to list all the Tax Directive numbers that have been populate?
  • Software Update V23.3.3.0 - Sage 300 People

    The latest version of Sage 300 People V23.3.3.0 is now available for download on the Sage Portal. To access the update directly, please log in to the Sage Portal , which is our new improved Customer Zone. Click here for a guide on how to download a…
  • RSA Employer Interim (Midyear) Reconciliation submissions (2023/2024): What can I do to prepare my payroll for submission?

    South African employers are required to submit their EMP501 Interim Reconciliation for the first 6 months of the tax year, to the South African Revenue Service (SARS). Details of the reconciliation period has not been confirmed as yet, but the submission…
  • RSA Employer Interim (Midyear) Reconciliation submissions (2023/2024): What can I do to prepare my payroll for submission?

    South African employers are required to submit their EMP501 Interim Reconciliation for the first 6 months of the tax year, to the South African Revenue Service (SARS). Details of the reconciliation period has not been confirmed yet, but the submission…
  • Support Newsflash for January 2023

    Click here to view the January 2023 newsflash. I did not receive my monthly newsflash via email - how can I resolve this? Click here to submit your details to Sage Customer Support, and we will add your to our list! Be sure to update your communication…
  • Support Newsflash for January 2023

    Click here to view the January 2023 newsflash. I did not receive my monthly newsflash via email - how can I resolve this? Click here to submit your details to Sage Customer Support, and we will add your to our list! Be sure to update your communication…
  • Important: X3 HR & Payroll - South Africa Statutory Changes - May 2022

    Good day everyone The following statutory amendments have been made to the SA pay plan for the 2022-2023 tax year: Long Service Awards Taxable and non-taxable non-cash awards Taxable and non-taxable cash awards Long Service Awards…
  • Important: RSA Tax Year End Submission - 2021-2022

    Good day X3 HR & Payroll Users The tax extract for the 2021-2022 Tax Year End Submission period has been enhanced and updated with the latest requirements as per South African Revenue Authority (SARS) Business Requirements Specifications (BRS). The…
  • V12 Document: Important: X3 HR & Payroll - South Africa - ETI Changes - March 2022

    Hi Everyone Attached is an updated document for V12 ETI changes. The previous document had a typo on the sequence numbers.
  • UPDATE: Important: X3 HR & Payroll - South Africa - ETI Changes - March 2022

    Hi All There was a technical issue with the V9 patch: W_HR025_ZAFU9_ETI. Please find the updated patch attached: W_HR025_ZAFU9_ETI_V2 Please distribute to all stakeholders.
  • Important: X3 HR & Payroll - South Africa - ETI Changes - March 2022

    Good day everyone The following statutory amendments have been made to the SA pay plan with regards to ETI for the 2022-2023 tax year: Employment tax incentive increase Definition of employee for ETI purposes Definition of ETI remuneration …
  • Important: X3 HR & Payroll - South Africa - Prescribed rate per km update

    Good day X3 HR & Payroll users The Minister of Finance published Government Gazette 46015 on 8 March 2022, prescribing the new rate per kilometre for the purpose of calculating a travel allowance/deemed cost rate per kilometre on assessment, effective…
  • I need Sage X3 People payroll plan patches & documents for localisations Malaysia, Singapore & Indonesia

    I need Sage X3 People PU9 payroll plan patches & documents for localisations Malaysia, Singapore & Indonesia. Please HELP!
  • Important: RSA Employment Tax Incentive - Post 2021 ETI Tax Relief Measures

    Hi Everyone The proposed relief measures for Employment Tax Incentives (ETI) that came into effect on 1 August 2021, were effective for a 4-month period only until 30 November 2021. These reliefs must not be included in the Employment Tax Incentive…
  • IMPORTANT: Sage X3 HR & Payroll - RSA Bi-Annual Extract UPDATE 2

    Good day X3 HR Users Please find additional updated patches for the South Africa bi-annual extract for V9 and V12. The following issues are addressed with these patches: Updated table where additional fields were added for the Tax Certificate…
  • IMPORTANT: Support Queries and Request for Assistance

    Dear X3 HR and Payroll User, Please note that due to the upcoming Easter Weekend our service team will not be available from 17:00pm on the 1st April but will be returning to address all support related matters on the 6th April 2021 at 08:00am You…
  • X3 HR and Payroll Webinar 2021/ 2022

    Dear X3 HR and Payroll User You are all invited to attend the Tax Year End Webinar this coming week !! If you have not received this Invite please get in touch with us to forward you the link Please e-mail: [email protected]
  • Unit of Measure will not accept entry

    Our clients common data product Unit of measure for stocking items will not allow us to input a value - and will create the product on the ITMMASTER table without a STK Unit