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  • V28 Upgrade Lost Data

    Has anyone experienced any data loss in upgrading their Sage 50 cloud Accounts to V28? We run a multi user, multi company license and have experienced in three of our companies that we had lost data. Two companies was approximately a weeks worth but another…
  • SAGE 50 Accounts integration with Microsoft 365

    We have run into a problem with integration. We have updated Sage to V27 with the hope to be able to use Microsoft integration and new features. But Sage require full access to the MS Admin account, which is not possible for security reasons as…
  • Remote Data Access keeps dropping out

    The last 2 days our Data server Main reports no internet connection when there is internet. Suggests the Sage server and our local data server are discconecting . Remote users are getting messages saying the main computer is offline. We suspect its related…
  • Sage Drive and Sage ID

    With the new changes to the Sage ID, does this mean that Sage Drive will stop working completely for older versions, regardless of their licence? More specifically, will you have to be on Sage 50cloud Accounts v27.1 to get the data synching features in…
  • Make a new PC the main PC in Version 27

    The main PC has crashed and the drive is broken. I have a new PC connected to the dataset and is online. How can I make this new PC the main primary PC please?
  • accounts freezing

    Hi, my Sage 50 accounts has just started freezing intermittently over the past 2 weeks. Despite many many hours on the phone and after lots of investigations by Sage support...I'm still having problems. It appears to be more on free text fields rather…
  • Upgraded to V25 & Sage Drive is Offline

    I have tried re-connecting the Sage Drive but it comes up with the following error message: The Sage ID you've entered has had its access revoked or the company has been deleted from Sage Drive. To enter an alternative Sage ID and password, click Retry…
  • Sage Drive isn't recognising that the main pc is online

    FormerMember
    FormerMember
    Hello, can anyone help please? I work from home and use Sage Drive to connect to the main pc that has Sage on it. Sometimes when I logon I get a message saying "...The main computer for this Sage Drive company isn’t currently online, before you continue…
  • New Sage 50 Accounts webinar - Colour themes

    In the new version of Sage 50 Accounts you can customise your desktop by choosing one of our new colour themes. There's three available and each user can choose their own preferred theme for their computer. Click to play (Please visit the site to…
  • Sage Drive: keeping connected over Christmas and beyond

    Christmas is almost here. But it seems that the traditional holidays may no longer be part of the season. New research shows that 76% of small business owners work through the holidays. With the need to stay connected and the possibility of bad weather…
  • How do I stop a user from connecting to a now non existent sage drive?

    I have removed the companies from Sage Drive and set all users to work from a local data file but one user upon opening Sage 50 Accounts it gives a cannot connect to sage drive error. I have tried to press disconnect but the only options I get then is…
  • Issue restoring backup on Sage 50 Accounts.

    I'm trying to restore from a backup but the backup that I took today is not on the previous backup list. Whilst the backups shown in the list appear to be located on my network drive, it's not showing all of the previous backups which I can see when I…
  • PC not connecting to Sage drive after removing company, and failing to re-add from Sage Drive.

    Help. We were having trouble with data not being updated on a PC from the drive. I removed the company to re-add via data connection on Sage drive but it would not let me, saying that the company already existed. The only way I could add the company…
  • Sage 50c Accounts Reporting - Specified report path is invalid

    Hi everyone, We've just started using Sage Drive and have got our data uploaded and working correctly for multiple users. However when the main accounts user (connected to Sage Drive data), goes ot Modules, Projects and Reports, we experience an error…
  • Sage 50c Accountant Link - does my Main PC really need to be on to allow them to validate my accounts

    Hi Forum... I am a user of Sage 50c for a small sports club, we upgraded from Sage Instant Accounts 2014 to Sage 50c on subscription about 12 months ago, two of the key benefits being bank feed downloads and Sage Drive (not having to exchange backup…
  • Cannot connect to Sage Drive

    We are having issues connecting to Sage Drive. At first the error message was : Your Sage Accounts data is out of sync with the data held on Sage Drive. Sage Accounts will now close to allow the current Sage Drive data to be downloaded. Your…