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  • Connectivity issues

    We are struggling to connect this whole morning already. None of the suggestions are working. Struggled to roll over and the system keeps trying to reconnect. Any one have feedback on this? Thanks
  • SYSTEM BACK UP

    Hi, please assist with an option that will allow me to do a full system back up before rolling over to the next period, there seems to be numerous loses of information whenever a rollover is made. thank you
  • Sage Cloud Fringe Benefit Group Life Cover

    Good day, We are hoping to switch from Desktop to Cloud, but we are struggling with how to deal with Group Life Cover Fringe benefit on Cloud payslip definitions. On Desktop we used codes 6404 Group Scheme Employer Contributions and 9404 Group Scheme…
  • Payroll Rollover

    We are using the cloud payroll but since Feb22 I have had endless issues, So basically what’s happening is every time I do rollover it tells me rollover complete but then won’t let me back in as it tells me rollover not complete… I’ve been forced to thumb…
  • How to limit access to Payroll cycles

    I have a client who have a multiple payroll cycles on their account. They now want to employ someone to manage the Weekly wages cycle, but don't want that person to have access to the Monthly wages cycle. Is it possible to limit that person's access…
  • Sage Business Cloud Payoll - New Look (Unable to delete finalised Payrun)

    Dear Team, We are happy with the new look. However, we have a challenge amending Finalised Payruns. Previously, we had the option to remove and re-enter the pay run (which was tedious, but solved the problem). Unfortunately as we speak we are unable…
  • REMOVING PAYRUNS & ADDING ADDITIONAL PAYRUNS

    Hello, I like the new look, however I have two MAJOR problems: REMOVING PAYRUNS - Further to the new look, it appears that the option to remove pay-runs has been removed. As we speak I have a challenge correcting year to date values with a case…
  • CANNOT ACCESS EMPLOYEE SCREEN

    FormerMember
    FormerMember
    Hello, we have a error on only 1 employee payroll screen, it is block by USER. We have reset all USERS, and cleared cookies from setting in Chrome, and still cannot access into the screen. Please help