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  • Missing Description/Comments Lines When Generating A Purchase Order From A Sales Order

    Hi, I am having an issue when trying to generate a PO from a sales order. We use all 3 of the lines available to write a description of our products. (Description, Comment 1, Comment 2). So when we generate a PO only the first line is transferred…
  • Batch Booking In

    Good morning Community Is there a way to book in batches of goods. We received pallets of goods that could be 10 pallets of 100 and 1 pallet of 65. At the moment we are booking as a total figure. Can you book goods in to reflect pallet quanitites…
  • Error 'The archive VAT return was created after reconciliation' or the VAT Detailed report is incorrect - UK only

    hi RE: Sage 50c Accounts. once the VAT returns is completed and you click on one of the boxes and look for a detailed report on say T9 - nothing is there. I keep on following the article in the link below - but does any one know if there is a permanent…
  • Favorites duplicating

    We support a company who have been having an issue within Sage where they are all seeing each others saved favorites which is causing 5/6 duplicates of each one. This seems to be an issue with the way Sage is saving them in the same Sage.ini file instead…
  • Sage Data Service Connection Lost

    Hi, We are having an issue ever since upgrading from v24 to v28 (and now v29) that we will receive a message saying "Your Connection to the Sage Data Service has been lost. The application must now exit". The errors seems to be random no matter what…
  • Why doesn't stock adjust if its been added to an invoice converted from a Sales Order?

    We raise invoices daily for our customers directly from the Invoice Module and experience no issues with stock adjustments. However today I've noticed that invoices generated from a Sales Order (normally raised from quotes issued), and where we later…
  • Email help for old version of sage

    Hi I don't know if anyone has some experience setting up and sending invoices and statements by email on a fairly old version of sage. We have recently upgraded our computer and moved over the sage software. To send statements on our old computer we…
  • Disputed invoice with no "d" alongside it when get partially paid

    When invoice is placed in dispute, normally "d" appears alongside it, however for some my customers and suppliers it disappear when invoice is partially paid. It should show "dp" , however it only shows "p". When I go to disputes, the reason is there…
  • Disk filling up with BITXXX.tmp download files in Downlaod Path

    Hi, I'm running V28.1.404 Update 1 on a Windows 10 machine with a 1TB SSD I've just started getting "Drive Full" messages. Using Treesize, I've found the path "C:\ProgramData\Sage\Shared\AutoUpdates\v2\Sage.UK.SBD.Accounts.Line5028.0.226.0en-GB…
  • Include credit notes in supplier invoices due and overdue report

    Hi I was wondering if it would be possible that credit notes could be picked up in the supplier invoices due and overdue report at all i have included a screen shot of the report and the filter for the "type" as i am assuming this is what will need…
  • Moving customer invoice issue

    Hi, I've recently moved a customer's outstanding invoice from one customer account to another - the issue is that in the original customer account the invoice has been marked as cancelled and is no longer showing as outstanding (as expected) but an…
  • Nominal Ledger Activity Data import into Microsoft Power BI

    Hi, I am a Business Intelligence Developer in my company and importing data from Sage 50 accounts database into Power BI using sage ODBC driver. Nominal Ledger table has data at month level but now, our requirement is data at the invoice level. There…
  • Deleting transactions

    Hi Sorry if this has been asked before - I have had a look through the previous questions but can't find what I'm looking for. I'm not trained in accounts, I use Sage for our family-run business so apologies if I'm asking silly things :) When reconciling…
  • Covid-19 Support

    I have to say that the support during this time from Sage is not great. Apart from repeating government information nothing has been given. No update to automatically change the software to include a Covid-19 SSP or Furlough Absence/Payment type,…
  • Sage 50 quick search box boots you out of the program?

    Does anyone else have issues using the Sage 50 quick search box where it boots you out of the program? We have 3 clients that have an issue with v26 doing this, not all have multi users. Any ideas to why?? Thanks in advance.
  • Historical trial balance reports

    Hi Does anyone know if it is possible to run historical TBs - eg prior year? I am using Sage 50 cloud Accounts Essentials. Thanks Lisa
  • Posted on date - year end

    Hello, Hoping someone can shed some light! I've ran our year end and our accountant has ran through, our figures matched....a query came through from a colleague and it transpired that there were some invoices missing from the sales total. On further…
  • Supplier Activity allocations

    FormerMember
    FormerMember
    I have taken over the Accounts Payable dept at my company and it appears we have a number of misallocations of transactions on several supplier accounts. Is it possible to search ('Find') in the Supplier Activity page for a specific transaction? And I…
  • Sales Order (Number) Due Date Error

    FormerMember
    FormerMember
    Hi, We have a couple of error's against Sales Order (Number) has due date earlier than Sales Order date which we cannot resolve. We do not enter Due Dates on the Sales Order but there are these few errors which we cannot resolve even when going in and…
  • sage 2014 to sage 50 upgrade issue

    FormerMember
    FormerMember
    Running windows 10 Home edition 64bit with edition 1803 / .net 4.7.03 installed. With an admin account, downloaded sage 250 2.5v. During installation we are getting the following message (see picture attached) We are using windows defender for anti virus…
  • Sage 50 Accounts v25

    Hi, After we updated Sage 50 Accounts from 24 to 25 we’re facing many issues with program stuck and we need to restart user session to be able to do something. Sage 50 is going slower after the update too. Is there a way to solve this problems? …
  • Financial Year End approaching? – We’re here to support you

    If your financial year end is just around the corner, we’ve a wealth of support material to help make it a smooth and simple process: In Ask Sage, we have a very popular financial year end guide . Why not bookmark it now for reference when you need…
  • Customer spotlight -50 Accounts and Sage Cover puts Ian E Racing on the podium|uk|ireland

    ''I can manage my accounts no matter where I am in the world” Ian Emberton runs a successful business building and tuning racing motorbikes. Here, he explains how using Sage has simplified the way he does business... Tell us a bit about your business…
  • Sage Help Centre – CIS. We need your help!

    We're constantly adding to and improving the Sage Help Centre . The next topic to be added is the Construction Industry Scheme (CIS). If you currently use the CIS module in Sage 50 Accounts we’d love to hear your thoughts about what this topic should…
  • Issue with Sage communicating with Outlook 2016 when sending invoices

    I am getting extremely frustrated with Sage since we upgraded to 50c Professional. We're having numerous issues but currently the main problem is Sage shutting down every time I try to email invoices. I have uninstalled all out of date Anti Virus Software…