Browse By Tags

  • Operating hours for the 20th-21st March 2023

    20th of March 2023:

    •  We are aware of the possible strike scheduled on the 20th of March 2023. As a business, we want to assure you that we will be available for your payroll needs

    National holiday: Human Rights day:

    •  Customer Support will be closed on…
  • Sage Cloud Fringe Benefit Group Life Cover

    Good day,

    We are hoping to switch from Desktop to Cloud, but we are struggling with how to deal with Group Life Cover Fringe benefit on Cloud payslip definitions.

    On Desktop we used codes 6404 Group Scheme Employer Contributions and 9404 Group Scheme…

  • Extension date for the 2022 Return of Earnings Submission (March 2022 - February 2023)

    The Director General of Employment and Labour published a Government Notice extending the deadline for the 2022 Return of Earnings (Financial year 2022/2023) submission from 1 April 2023 to 31 May 2023.
  • Streamlining your Monthly UIF declaration.

    Did you know that all registered employers are required to submit their employees' UIF returns to the Department of Employment and Labor by the 7th of each month?


    This can be done on U-filling, but as Sage Business Cloud Payroll users, all of this…

  • Welcome to the new-look Sage City!

    We’ve made some changes to make it easier for you to navigate, join forums, participate in discussions and find resources. We’ve streamlined product pages and simplified product lists, improved visibility of announcements so you can access product notifications…

  • RESOLVED | Technical issues with Reports Functionality | 28 February 2023

    We are pleased to announce that the reporting functionality issue has been resolved.

    Thank you for your patience


    Scheduled Maintenance

    We need to…
  • National Minimum Wage effective 1 March 2023

    The Minister of Employment and Labour published a Government Notice increasing the national minimum wage from R23,19 per hour to R25,42 per hour effective 1 March 2023. The R25,42 per hour rate also applies to farm workers and domestic workers, an increase…

  • Budget speech 2023-2024 South Africa

  • Anticipation on the budget speech

    Tomorrow, all eyes will be on South Africa's finance minister, Encoh Godongwana, as he delivers the national budget speech. The focus is on what the budget will encompass.

    What are your thoughts? Leave a comment below

    Country Community Lead

  • Sage ID Announcement

    Please be advised that on Saturday 18th February, at 10 pm, our Sage ID application will undergo scheduled maintenance. We expect the service to be working as expected by 2 am on Sunday 19th February.
    Whilst every effort is being made to minimize the impact…

  • Supporting our community through discussions

    Having joined our community, you probably have the following thought: "What should I do next?

    The answer is that once you've successfully joined our community, we'd appreciate it if you could participate in discussions by sharing some interesting…

  • Business Partners: How to Improve Your Online Presence and Customer Relationships on Sage City

    The Sage City community is an excellent place for Business Partners to interact with customers and build relationships. It's also an opportunity for you to inform a customer about the industry you work in and highlight any special expertise.

    To get…

  • Low or Interest Free Loan/Debt Fringe Benefit - New Repo Rate Effective February 2023

    The repurchase rate (repo rate) increased from 7% to 7.25% on 27 January 2023. As of February, the ‘low or interest-free loan/debt’ fringe benefit should be calculated by using the new ‘official interest rate’.

    The ‘official interest…

  • New Chat Experience is now available

    Our new chat experience is now available from the 26th of January 2023.

    Check it out to familiarise yourself with it.

    Visit the Sage Support Resource Center, select your product, and click on Chat with a representative to start a conversation with a chat…

  • Recognizing your loyalty with Sage Champions

    Do you yearn to:

    • Get exclusive promotional opportunities
    • Be in control of a unique experience
    • Shape Sage and Many more?

    Then Sage Champions is for you. Sage Champions is an exclusive, invite-only community of like-minded customers where you can participate…

  • More on Sage City and what to expect from your posts

    Accessible 24-7 Sage City is an online Community platform where our members can:

    • Ask questions
    • Share product experience
    • Give advice and recommendations to co-workers and subject matter experts.

    It's the ideal setting for fostering growth, support, and…

  • Lets create an amazing community

    Welcome to Sage City - a place to learn and connect with and get advice from other members.

    We would greatly appreciate it if all our members participated and responded to new Sage City questions that are posted here.
    How cool will our community be if…

  • Free E-Learning Course

    It is now simple to get certified in Sage Business Cloud Payroll

    Did you know that Sage Business Cloud Payroll training is now entirely free of charge?

    Please be aware that, as a member of our community, you can now access free training on our Sage University…

  • Getting a helping hand through our Digital Resources

    Using our Resource Center has made it easier for you to receive supportive care from us

    We are aware that you may require our immediate assistance on occasion, which is made simple and painless. As a result, we recommend that you use our Knowledge Base…

  • Issue | Technical System Issue: Invalid SSL Certificate - 22 December 2022

    We are aware that users are unable to log into the Sage Business Cloud Payroll accounts to access the payroll application.

    The below message display when trying to log.

    Our technicians are working to resolve the situation as soon as possible.

    We will…

  • Adding a message on your employees Pay-slip!

    We would like to wish all our Sage customers and Business Partners a blessed holiday, a happy New Year, and a well-deserved break during the festive season!

    Thank you for your support this year. We'll see you in 2023 as we continue providing you with…

  • What you need to know about Leave and Bonus!

    Did you know that Sage offers, free training for Leave and Bonus? Go to our Sage University link for free training.

    We’ve created a simple infographic with the content of the articles!

    Download the PDF document to learn more about:

    • Separate Pay…
  • Accounting integration journals not processing


    When posting my payroll journals to Sage Business Cloud Accounting I get the following error message:

    "Journal could not be posted"

    "Bad request"

    The setup seems fine and is the same as the prior periods.


  • Sage Membership is here!

    Sage Membership extends beyond software solutions to provide you with the expert advice and support you require to thrive.

    This fantastic initiative provides Sage Customers and Partners with free access to Member Masterclasses, Community, and Learning…

  • Managing Sage City real-time notifications

    Did you know that you can switch on notifications so that you’re alerted when new discussions and questions are posted on the Sage City forums? It’s easy to do, just follow these few steps:

     Turning on General Discussion and Announcements,…