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  • T4's won't Print in Sage 50 Canada Edition 2024.1 - Unhandled exception has occurred in your application.

    We are getting the "Unhandled exception has occurred in your application." when trying to print our T4's. We have installed, uninstalled JIT debugging, we have run the .NET Framework Repair Tool and reinstalled windows. We've also uninstalled and reinstalled…
  • changement de la date de dernière transaction

    Bonjour, Je veux changer la date de la dernière transaction du 21-04-23 au 20-04-23 pour changer la date de fin d'Exercice au 20-04-23. Merci de m'aider
  • I can't print a payroll advance in 24.3.26.0 i tried the new solution id: 115697 and it still won't print. Same error "no matching records found"

    I tried the new solution id: 115697 and it still won't print. Same error "no matching records found" help please!
  • Payroll Rollover

    We are using the cloud payroll but since Feb22 I have had endless issues, So basically what’s happening is every time I do rollover it tells me rollover complete but then won’t let me back in as it tells me rollover not complete… I’ve been forced to thumb…
  • Inactive Benefits - error

    Our company used to have payroll account codes for a SIMPLE IRA program, but they no longer have/use it. Something in the background of the account setup must still be showing active somewhere so I wanted to see if anyone can help me identify it. For…
  • Phone allowance benefit

    I have setup a phone allowance as a taxable benefit and now the system is autogenerating an entry to, essentially, a non-existent account called, 'Benefits & Tips', and deducting the full amount of the benefit, after it's deducted tax. I have not set…
  • Payroll version 2.20.0.0 error 60

    Employee maintenance, tab 4 "taxes". How do I correct this? Thanks.
  • Unable to transfer multiples employees

    I am trying to transfer a group of employees from one company rule to another, When I transfer one employee at a time there is no problem the transfer completes successfully. As soon as I try and transfer multiple employees I am getting an error that…
  • Error during Open Payroll

    How do I fix this error that appeared during Open Payroll: Earning - Earning Code(E010), Distribution Code () does not exist in payroll. Check Employee Configuration and Payroll. I feel like I have looked at everything for this particular employee.
  • Unable to show inbox item

    An entity was created only to approve Leave and Claims in ESS, However, the user can view the Leave inbox item but unable to view claim inbox item.
  • Aatrix Forms

    I ran an update for the tax forms and it gave me the following message: Missing program "C:\Program Files (x86) Aatrix Software\Aatrix Forms\STO\HR.exe" Does anyone know what this means?
  • Cannot run backups in Sage 50 payroll 2018/2019

    Just upgraded to the new version for tax year 2018/2019. I cannot perform a back-up as when I exit the software and it prompts for an automatic back-up (and I click yes), it runs half way then asks me to insert disk 2 (what even is this?). When I click…