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  • Customer Receipts Export to CSV. Error

    Is anyone else experiencing trouble exporting customer receipts to CSV. I can run an export out of 1 of 3 companies. In the other 2 companies I just receive the below error: What can I do to resolve this?
  • Sage Business Cloud Accounting - New reports

    Has anyone else noticed that the new reporting option throws up lots of errors when producing sub reports from the P&L or Balance Sheet. When you run a report it can bring up duplicate entries. I have contacted Sage on three occasions about this but had…
  • Accounting down for anyone else? We are sorry to have to tell you this, but you have just experienced an error...

    Started at 09h30 this AM. Can't access the dashboard or any other menu items. Can't navigate to create / edit invoices from Favourites. It's not even month end though.....
  • SBCA mal-functioning??? --- No processing can be done and system is generating journals / item code costings etc

    We need urgent response from SBCA support / development team please. For the past week, we are experiencing numerous issues on all companies listed on our profile: 1. All Trial Balances are out of balance. 2. Future dated system generated journals…
  • Customer deletion

    Hi How can we delete customers that we no longer need and there are transactions linked to them? Can we delete these customers after cancelling all transactions? Thx
  • FYI Sage development team - you have made a server-wide BOOBOO

    Support, please escalate this to your development team: At around 15h00 today (27/01/2022) someone pushed a button and activated multi-currency features for everyone, or removed the incorrect restrictions in the back end. This means that many / all…
  • Vat Report Sales does not correspond with Trail balance Sales

    Our auditor contacted me to ask why we over paid SARS I then figured out that the VAT Report shows we generated more sales (invoices) than the Trial Balance, with quite a significant amount, how is this possible? So it seems like we made excessive…
  • Sage Accounting Down Again? 07/09 @ 13h00

    Is Sage seriously down again? I can't even reach the home page to log in: This site can’t be reached www.accounting.sageone.co.za took too long to respond. What is happening? It's the 7th of the month and we are all trying desperately to run our…
  • Download/Install Error - Accounting Custom Layout Designer for Windows

    I have been trying to Install Accounting Custom Layout Designer for Windows for the past month to adjust our invoicing templates but having absolutely no luck, even after a long email thread with support agent as well as a lengthy online live chat with…
  • Anyone else receiving Sage Errors again today? Thu 18/03 17h00 onwards

    The dreaded message we've all come to know and despise: We are sorry to have to tell you this, but you have just experienced an error. Having intermittent trouble accessing the following from 17h00 today: Customer Tax Invoice list Banking Transactions…
  • System errors today 23/02 when generating customer tax invoices

    Is anyone else getting multiple errors when trying to capture on Sage today? "We are sorry to have to tell you this, but you have just experienced an error." "Access denied" And extremely slow to load. Are we in for anther round of downtime…
  • The Trade Receivables System account on my trial Balance Report does not balance with the Customers Balances - Days Outstanding report

    The Trade Receivables System account on my trial Balance Report does not balance with the Customers Balances - Days Outstanding report. Where to I start looking for this difference? There were no opening balances.
  • REFUND YOUR CLIENTS FOR YOUR ISSUE

    DEAR SAGE YOUR SERVICES THE PAST MONTH IS GETTING WORSE THAN WORST....... HOW WILL YOU FEEL IF WE DON'T PAY YOU? YOU WILL NOT FEEL IT AS YOU ARE A MILLION DOLLAR COMPANY...... GET YOUR ACT TOGETHER.....
  • Accountants and Clients needs re-assurance and answers. Hoping it will go away will not work

    Dear Sage, As an accountant, you cannot just sit back and hope that the problem goes away without a proper discussion. As accountants, we are stakeholders in the accounting platform business and believe that accountants can make a huge impact should we…
  • I think sorry isn't good enough SAGE. No more excuses, we rely and PAY for your uninterrupted service!

    We really need a real explanation as to the problem here and a time frame from senior management as to when this service will be 100% functional again. Someone needs to be held accountable to the constant let downs and break down of service. We need…
  • SageOne still cant process any invoices.

    SageOne still cant process any invoices. How must we process invoices and control stock. How must a business function?
  • Roll Over / Year End Issue

    FormerMember
    FormerMember
    For some reason, when processing my roll-over/year end, it has rolled over into my current year, despite me having creating a new company for the new year. Any one that can help me get my previous year back to where it belongs and try this roll over…
  • Customer Statements Error

    If you are trying to view or send out statements in Sage Accounting and get an error (“We are sorry to have to tell you this, but you have just experienced an error”) there is some troubleshooting which can be done to help you get those statements out…