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  • changement de la date de dernière transaction

    Bonjour, Je veux changer la date de la dernière transaction du 21-04-23 au 20-04-23 pour changer la date de fin d'Exercice au 20-04-23. Merci de m'aider
  • Communication Error: There was no endpoint listening

    A customer is getting this communication error when attempting to access SAGE 200 HELP! Any advice is welcome.
  • Communication error

    Hello, A user has logged onto his PC and this message appears Any idea how to resolve it?
  • Could not find Link - Trial Balance report

    I have a customer who is currently running SAGE 50 accounting, when she runs the trial balance report in Excel via a plugin, she gets the following error..... Any suggestions welcome.
  • Troubleshooting assistance and step by step guides for known errors

    Good Day community, Do you need help resolving an error in your Sage 50cloud Pastel Accounting software? We have created the following interactive infographic with links to our step by step KnoweldgeBase articles to assist you in solving these known…
  • Contact tab - info is missing

    I have some users who can't see the information on the contact tab. Sometimes they can sign out and back in, but most of the time it is blank, even when other users can see the info. Has anyone else had this happen and how did you fix it? This is…
  • Error 424 Unknown Error. Object Required

    Hello Everyone, I need your help, I'm having this error "Error 424 Unknown Error. Object Required" or in Portuguese "Error 424 Error Desc. Object Required" when processing Cash books. When I Click Ok to skip the error it keeps appearing and I can…
  • After 2021 Update, cannot open company

    We updated Sage 50 to the 2021.0.0 version, and since cannot open the company file (on cloud). Message is: "Could not sync the Remote Data Access company. Please try again. If the issues continue, download the company again." I have tried all of these…
  • INVOICE DISAPPEARING FROM THE SYSTEM

    Hello All, I'm facing a strange Issue on My Sage 50cloud Pastel Partner NFR licence. One Of Credit Note Created in March just disappeared from the system and I don't know what to do. I searched for it on the Customer Detailed Ledger, Transaction…
  • Sage 300 2019 PU1 Integration to Sage CRM 2018 R3 not honouring web screen dates

    Hi all, We have an issue where if you log into the Sage 300 web screens and the date is in the correct format (dd/mm/yyyy) due to the fix in the A4W.ini file (adding en-GB in Locale) When we log into Sage 300 screens through CRM - the date is still…
  • Sending of letters out of Pastel not working - no 1000.pmd file created

    I have 2 companies that are set up exactly the same. I need to send out letters to customers, but it works on the one company but not on the other. The file 1000.pmd gets created in the company > documents > letters folder in the once company but…
  • Terminating Error

    Good day, Please assist, how can I fix this error? When I try to add my payments from bank manager to the cash book this keeps happening.. I could do my receipts just fine? This is the Pervasive Program I have running currently. Please…
  • Bank manager file format is invalid. An item with the same key has already been entered

    FormerMember
    FormerMember
    Good morning, I've downloaded my Investec statement and opened it in Pastel Bank Manager. Unfortunately I had to leave and deleted the entries that were created without doing anything with the batch. I am now ready to work with the bank statement…
  • Importing Purchase Journals

    I'm attempting to import a purchase journal, I've included the mandatory fields listed at What are the Purchase Journal fields for Import / Export? So these are the ones I have included: Vendor ID,Date,Date Due,Accounts Payable Account,Number of Distributions…
  • Sales Orders Printing

    Recently we have had a few cases where only one sales order is highlighted to be printed but when print is clicked, multiple sales orders print. This only happens on one particular computer on the network. We have asked Sage and they don't know the…
  • Labour calculation error

    We've got an intermittent issue with the calculation of labour cost when invoicing. I've written up an invoice for a job with 8.5 hours labour at $70/hr which should be $595 before tax. We noticed the next day when we added the hours from our mechanics…
  • Error HRESULT E_FAIL has been returned from a call to a COM component.

    i have some code PORCP1header.Order = 0 PORCP1headerFields.FieldByName("RCPHSEQ").PutWithoutVerification("0") ' Receipt Sequence Key PORCP1header.Init() PORCP1header.Order = 1 temp = PORCP1detail1.Exists PORCP1detail1.RecordClear() PORCP1detail3…
  • Not updating/ Can't open Company File

    We are running Sage 50 Pro Accounting 2014. We have all the files necessary (SAI and SAJ), it has been narrowed down to when we open the SAI for the company file it says it needs to upgrade to open the company file. We tired to open a backup file…
  • Timeslips 2008 Directory/Paradox Issue

    I'm an admin for a law office and we use Timeslips 2008 for our billing. Only yesterday, when I went to edit a slip, I received the following error: "Directory in use by earlier version of Paradox.(13314) Area: Database Code: 4 Address: Exception…