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  • Re-Install, Activation and Registration of Sage 50 Premium 2017

    We purchased Sage 50 Premium 2017 back on November 4th 2016. It was licensed to our company. I have the serial number, the account ID, the key code and the invoice from Sage giving us the download link, etc. We were allowed to have it on 2 computers so…

  • How long should you be expected to hold for support?

    I've been on hold for support for over 4 hours this afternoon and am now holding for a third support person.  This is unacceptable!  If support is experiencing higher than normal call volumes everyday, then the volume is actually normal and they should…

  • Sage 50 Canadian 2020.2 update. Unable to share company data

    This update is a nightmare, as is Sage 50 Platinum support. I have companies that I had to restore the data on the desktop and cannot reshare.  I have been on hold with support numerous times and was cut off 4 times today without being able to speak with…

  • Sage asking for login

    I updated our Sage 50 Pro Accounting from 2020.1 to 2020.2 and now it is asking for a user name and password.  I dont know about this I have tried "sysadmin" and the sage ID login but it does not work.  I called but no response.  I chatted with…

  • Software problem

    I have Sage 50 2020 CA Prem. The software stopped working properly in February 2020.

    I can’t adjust any journals. If I try the program closes or just do nothing.

    I have reinstall Sage to try and fix the problem

  • Download Software

    I just purchased Premium 2020 from Staples and received my product key (no serial #) and a link to download the software.  However, the download is simply the accompanying documentation and not the software.  I contacted Staples and they say it is a Sage…

  • Sage 50 CA Accountants Edition Starts to open and doesn't

    Installed Sage 50 Accountants Edition on a new computer. Have been on with computer tech for 6 hours to try on get Sage 50 to open.......nothing. 

    I click to open sage 50. Says "Starting Sage 50. Please Wait......." and nothing happens is there a fix for…

  • What is required to export to a spreadsheet?

    My bookkeeper was given permission to purchase a copy of SAGE for her home PC so she can work there while on maternity leave.

    In her response to my request to send me the month end reports (Balance Sheet and Income Statement) in spreadsheet form, she…