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  • Sage CRM 2022 R2 Tomcat issues

    After the upgrade of Sage CRM from 2021 to 2022, I am getting the following error in the logs... The host name in the certificate is invalid or does not match Can someone please point me in the right direction to troubleshoot this error message. …
  • Advisory: Apache log4j vulnerability (CVE-2021-45046)

    Sage was alerted (Tuesday 14th December 2021) to a Common Vulnerabilities and Exposures notice (CVE-2021-45046) that the fix to address CVE-2021-44228 in Apache Log4j 2.15.0 was incomplete in certain non-default configurations. Note that a previous…
  • Sage CRM System Architecture

    In this article I would like to look at how Sage CRM is designed and how its architecture enables its features. Sage CRM is a product in transition; it is moving from one architecture to another. This is a evolution that started with Sage CRM 7.0 and…
  • How to schedule a Tomcat service restart

    Recently, I've noticed some forum posts on the Sage CRM Community about the Tomcat service not working properly and that this might be effecting Exchange Integration. To help with this, I've created a batch file and task in Windows Task Scheduler to…
  • Exporting in XLS does not work in external access

    Hello, I'm facing a problem on a 7.2 installation where I don't find a solution. I cannot export in XLS when using the CRM externaly (https). -> Internaly ( localhost or name of the server), I can export in XLS, I can see my dashboard and the spellcheck…
  • Another solution to failing tomcat service Error Code 0

    One of our Customers got an error when starting the tomcat service, CRM 7.2d: Fehlercode 0 / Error code 0, the tomcat commons-daemon.log showed "[error] Failed creating java" I checked the registry at HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Apache…
  • Error During Data Upload - "CRM is unable to proceed with this data upload as the Tomcat Server appears to be stopped"

    Hello, When attempting to import an excel file of contacts an error is received. I confirmed that Interactive Dashboard is running fine. Also tested spell checker in new e-mail and that loads fine. However, running a report and trying to export…
  • Server2012R2 - IIS 8.5 default settings?

    Hi, i've done a clean install from Sage CRM 7.2d on an 2012R2-Server (also fresh installed). I have read the Installation Guide for Sage CRM 7.2. I have check all the points which are there, but my tomcat did not work probably. The Dashboard, MailMerge…
  • Exchange integration/synchronization

    Hi, Has anybody run into the issue where you have to restart the Tomcat service everyday for your Exchange mailboxes to sync? Thank you.