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  • Sage 300 AR Credit Card Receipt - can't post

    I have an AR receipt entry with a cc charge that has been settled but the receipt entry will not post. The charge was applied to two invoices. Before the batch was posted, another entry was made to those two invoices with a credit note applied to them…
  • AR Invoice with negative balance

    I have an invoice that shows to have a balance of $5,382.38. When I try to apply the payment in the cash receipts function, the balance shows as -$10. I don't get it. How can I fix this? I don't see any credit memos.
  • When two people are posting simultaneously, our reports sometimes get swapped

    I've run into this issue occasionally for at least the last couple of years. Say, for example, that I'm posting a batch of Invoices in Accounts Payable while my coworker is posting a batch of Cash Receipts Entries in Accounts Receivable. I post my batch…
  • Intercompany Transaction - Check Deposited to wrong entity, need help with AR Offset

    Hello all. Not sure why this issue is giving me fits, but I desperately need transaction advice. Background: We have 2 businesses: MYC & SHO. SHO is a non-operating entity, MYC has all operations. Problem: My CEO deposited an MYC customer…
  • Credit Card Processing

    We are looking into accepting credit card payments. I know that this is something Sage offers through Paya but if we would choose to use another credit card processing company, how are the credit card payments posted in Sage? We currently use Sage 50…
  • Unable to edit order line and tax amount

    Hello I am trying to edit a existing sales order using BOI,... i am able to make header level changes but when i am trying to change line level data ( ie: item code) a new line is getting created.... And when i am trying to add a new line and over…
  • How to undo AR Receipt Entry

    Hi, We have an AR receipt Entry batch with 2 entries my first entry is ok but I want to undo the 2nd entry in order to put back the document number in the first entry.
  • how to delete an AR Invoice Entry

    Hi, We are running on Sage300 ERP and we would like to know how to delete an AR invoice entry ( 3 entries).Is it possible to do so. Thanks.
  • Is there a way to edit OE invoices in AR?

    We use OE module to create invoices selling stock and non-stock inventory items from IC module. Sometimes there are errors on the OE invoices that need to be changed such as wrong taxes charged, unit prices don't match customer PO, etc. Sometimes the…
  • Commission edit register update and a salesperson link didn't update. What do I do?

    All the amounts were correct and when I printed and updated the commission register I saw 1 salesperson whose vendor link was not updated. Will is transfer to AP ? How can I correct this? I manually updated his link in salesperson maintenance, but how…
  • Sales Journal Importing

    Issue I am trying to resolve: Sales Journals with multiple Invoices appears to repeat the import when it should end and I get the error message that there is a duplicate Invoice number on line number ?? The purpose of my project is to reduce duplicate…
  • Post Dated Cheques

    How to record Customer Post Dated Cheque and Post Dated Cheque issue for supplier or vendor?
  • How to best handle an unusual accounting setup

    Hello all, Despite my minimal accounting knowledge, I find myself handling A/R responsibilities at my company. Our accountant wants to see numbers in a specific way and I want to toss this out there to you pros to see if anyone can help me accomplish…
  • Edit AR Invoice Date

    Hello, I recently posted about 10 invoices from BL with the invoice date of 1/20/2014. Is there an easy way to change or edit this date in AR, without having to void the invoices and regenerate all 10 from BL? When I go to adjust the invoice in AR, the…
  • Overpayment

    Hello, I am currently dealing with an overpayment which is by sense a duplicate payment where the first payment was short. We got an EFT notification (confirmed deposited in out account) for 6,586.00 for an invoice worth 7,442.18. It is company policy…