When trying to do quarterly payroll taxes, I received a popup stating an error occurred please see the log for details. The log message stated Exception of type ' System.OutOf MemoryException' was thrown. It doesn't seem to matter which state or return…
I have done all the updates, but only see all the 2022 reports. Have I missed something or is it just not yet available?
Receiving errors when filing the Kansas Unemployment that says the tax rate is too low (verified the tax rate is correct) and for OK the taxable unemployment wages cannot be greater than the upper limit.
First time I have received either message and i…
I installed PU1 for V2023 to test the new Aatrix 1099 process. When trying to run the forms, I choose automatic update for the forms and receive the below error. I tried to manually update the forms by downloading the executable from Aatirx as well. Nothing…
We received a note from the IRS noting we had a late 941 deposit. Can I make this payment thru Aatrix? Will the IRS know it isnt an additional deposit rather the penalty payment?
We are an Ohio company that is looking to streamline some of the payroll processes. Not necessarily to outsource payroll, since we are in the process of developing our own program to enter daily job cost/payroll into the system via Office Connector. However…
I go into Payroll and try to run T4s for 2021. Aatrix does its updates, it walks me through the initial set up where I can verify all of the company information etc. and then when we get to the point that I should be verifying the employees wages/CPP…
Firewall or antivirus softwares may block the updates from Aatrix, therefore, users cannot updating Aatrix or efile Aatrix forms.
Go to Aatrix.com/info/updates, then, go to Software Requirements at the top, try to download all the files ( Updater.exe…
I have a client that just moved to a hosted terminal server environment for Sage 100. The hosting company has the software restrictions for running software pretty tight. Does anyone know what exes need to be allowed to run? Does anyone have experience…
2021.2 upgrade from 2017. No one on any workstation NOR the server can run an Aatrix form. (Any form). I have uninstalled, reinstalled, installed for the first time where no one had ever accessed payroll before, manually updated from Aatrix's website…
We are working on our second quarter 941. It appears when we type in a number on line 21 the system created worksheet 1. Worksheet 1 is for covid wages prior to April 1. We do not have any wages prior to April 1 that we need to declare on this worksheet…
new guidance from the IRS allows ERC for 2020 for businesses that had a PPP Loan in 2020, to the extent they paid wages that were not used to support the PPP Loan forgiveness.
either when originally filing 4th qtr 941 or on an amended 941 form (941x)…
We are having issues getting our Aatrix to update after doing our year end update. We have tried automatic update, download manually. Tried both from server and individual machines and it is still now working. Has anyone else ran into these issues? If…
I have a client that will need to process payroll in 2021 before they close 2020. I've tested this in PR 2.20.2.0 and it allows me to post the payroll but the Aatrix W2 for 2021 says there is no data. The 2020 W2 is correct as are the reports that I verified…
Hello,
we applied Update 5 to Sage 18.4.1 and when we run the MA PFML report the filing ID and all records are empty. The forms were updated from Aatrix and the form date comes up as 9/2020, I need help on why the report is not populating when we haven…
Does anyone know when the Ohio 3rd Quarter Unemployment Tax Report will be available on Aatrix?
Has anyone else tried to run the 2020 3rd quarter state unemployment reports out of Aatrix and found that only 2nd quarter is there?
Just went to do our 941 and we did not make a final tax payment for the quarter to account for COVID payments. My fractions of cents is over $700 - why? The final overpayment on the form is correct because we are still owed money, but I get an error message…
I have a client that is using the Certified Payroll Reporting in new payroll - 2.20.1. When they get to the report in Aatrix, there is no employee information or Job Information. Also, it looks like you can get to previously filed reports, but there is…
Does anyone know when the 2020 941 form will be available? When I select the 2020 form in Aatrix it generates as the 2019 form and says I'm unable to e-file.
Hello,
We are in the process of completing our T4s however we have encountered an issue. Our Company has multiple RP account numbers that we remit paymenrs under. However when we go through Aatrix, the account number is prepopulated. Where do you go…
This time of year it seems there is an update for the Aatrix tax module daily. For each new update, the end user is prompted for admin credentials, which they do not have. They will then experience downtime until a member of our IT department is available…
The new update has caused a problem with the Bonus Pay ID. The bonus pay ID amount is not pulling into Wages, Tips and Other Compensation in Aatrix. This has never been a problem prior to the latest upgrade. My office was informed we can no longer use the…
Running Sage CRE 300 Version: 18.2.2 (18.2.2) on Windows 2008 R2 server
I upgraded Aatrix forms today (Nov 28 2019) in Payroll after an update prompt.
Now going into "eFile and Reporting" it crashes with the following message:
AatrixForms has…
We are getting an error message when trying to produce our 3rd quarter 941 report: "attempted to divide by zero." We've narrowed down which employee it is, but can't figure out why we're getting this error. Anyone experienced this…
