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  • rate

    When I set up this database.... I didn't realize that the rate amount on the bills shows at 0.0 and not 0.00.... how can i change it to show the .00 \
  • Client Funds / Retainer account Timeslips 2019

    Hi, we have a client set up to have their retainer applied (detailed) when an invoice is generated. It does show this information on the last page of the invoice. Is there a way to set up the layout to have the invoice total on the first page reduced…
  • Sage Timeslips 2019 - Server Utilization shows 100% all the time

    Hello Team, I am working on one TimeSlips server performance issue as below. We have one Sage Timeslips server at our customer premises and on that server, we are running Sage Timeslips 2019 application. From last few days we seen the server CPU…
  • Open Databases

    When I click on file open my Timeslips databases are not listed in the list. The list is blank. How do I get the databases to be listed when I click on file open?
  • Emailing Invoices after Outlook failed to email for whatever reason

    With Outlook activated in advance (and remaining in that position at all relevant times) I sent email invoices to my clients beginning with A and everything worked, but when I did the rest of my clients (B-Z), Outlook did not receive any of the emails…
  • Law Pay Interface

    Greetings all. In general I am quite pleased with the LawPay interface that Timeslips has but there is one limitation: When a client makes a trust payment via Lawpay, Lawpay doesn't recognize it in Timeslips. When I go into Timeslips to download Lawpay…
  • Misalignment of Funds recap on bills

    Using Timeslips 2019. A couple of months ago the Funds report at the end of each bill went out of alignment. Any payments from account or withdrawals have the number shifted to the right. I have not altered the layout so I don't know what caused it. …
  • TimeSlips Scheduled Backup fails to advance the date after the initial job run

    Running TimeSlips Premium current patch level, the installation is on a laptop application and database. The OS is Windows 10 most current build, memory 8GB and storage is a M.2 SSD. Manual backups work flawlessly. The schedule backs will run when initially…
  • Does anyone have the Sage TimeSlips 2019 .exe installation download file?

    Does anyone have the Sage TimeSlips 2019 .exe installation download file? I had Sage Timeslips 2019 installed on my old computer, but for some reason did not have the installation file (.exe). N ow I need to reinstall on the same PC, but my PC has been…
  • Slip Entry Client Search

    The issues we're seeing in TS2019 (27.0.2.233) is very similar to the one back in 2014 where the client drop down in slip entry would not search properly and each keystroke would jump to the next first character match. On 2019 it will work but but the…
  • Reports for Billing

    I just need a simple report report that shows how much we billed out for the last month and how much is overdue. All of the reports I am running do not make sense. The data that comes out is not right. For instance, it on Aged A/R Balances by Date, it…
  • Unable to stop TS change classifications in Timekeeper TS 2019

    Manually changed a timekeepers open to closed today - no issue; went to inactive and clicked the auto change from inactive to closed. 3 timekeepers in the section - so should be quick - BUT No, I have been locked in a changing classification loop for…
  • How to expand text space in Email Templates

    I send clients legal updates when I email my invoices by writing in the Email Templates box. That text then shows up in the cover email. But since I upgraded to TS 2019, the space available is smaller, so I can enter less text. I don't see a way to type…
  • emailing invoices

    Our other clerical says she can click on an email address within TimeSlips and an email form comes up so she can attach an invoice. When I Click on an email address, it always takes me to GOOGLE.com, not to an email form. Help?
  • Bills with Outstanding Balances

    We just noticed that since July 2020, a few of the clients that have outstanding balances with us are not receiving their statements. The system isn't even generating the bills with the rest of the billing. I have viewed the client setups and see no reason…
  • Corrupt Data

    Sage Timeslips has encountered an error Address violation error. This error is sometimes serious and the program may need to be exited. Often it indicates that some data is corrupt in memory. If the program was reading from a file, data in that file…
  • Data conversion from 2014 to 2021 fails on FEATURES table when converting to Firebird.

    Subject pretty much says it all. 2014 data verification completes with no errors. 2021 data conversion succeeds in converting to 2015 bde. 2021 data conversion hangs permanently when converting bde to firebird at the FEATURES table. I've tried…
  • Timeslips not communicating with Outlook to send invoices/statements

    All of sudden I started to receive a message that there is "no mail default". I enabled Outlook under Setup/Enable. Can anyone help? I have Timeslips 2019. Thanks
  • Productivity Report for Associates

    I am looking for the correct report to show my YTD how much each associate has worked on an individual attorney's matters. Any idea where to start? I just need to show the hours, and would like to differentiate between billable and non-billable hours…
  • Write-off record per timekeeper

    I have been looking for a way to keep track/record write-offs per timekeeper. Example: Invoice # 1 was billed to client in the amount of $1,000(700 for Timekeeper A and 300 for B). The adjuster then decided that Timekeeper A spent a little too much…
  • Purchasing Timeslips licenses

    Hello All of course Timeslips sales vs. support say different things. I’m hoping to get input here of user experiences. Need to purchase more licensees on 2019 that was upgraded 6 months ago so converting client with 20 licensees to premium right…
  • Reducing Rates After Billing/Payments and Issuing Credits

    FormerMember
    FormerMember
    I have what seems to be a complex issue, which i have provided background info for below: I have been billing a matter to a client - hourly at higher rate i will call "Rate X". ($450) We decided later (after billing and receiving payments at Rate…
  • Timeslips Typing Speed

    I'm not a very fast typist, least I didn't think so until I purchased 2019 Sage Timeslips. I use the tab-key a lot to get from one field to the next when I am adding my attorneys time in. Timekeeper, tab-key, Client, tab-key, Task, tab-key, Reference…
  • Hiding "Task" Column on a Bill

    Hello: We have a client who has requested that the "Task" column or text column from the timeslip be omitted or hidden from the bill. I know it can be done, but I can't seem to find this option. The columns I want to show are the Dates, Attorney's Initials…
  • "No data selected . . ." error in TS 2019.

    I have been using TS for years. Just updated and have had no problems until now. I have had this error in the past but I always found then that I had somehow selected "Do Not Bill" or somthing of the like. That is not the case here. I have one expense…