Sage Timeslips 2020 Premium. Trying to run a history bill for one client. Last time for this same client the client's payments did not appear in the history billing display. That issue went unresolved. This time trying to run a history bill for the same client (Reports/Billing/History - client account placed in the data field) the error code said the client name field "contains no data." The client name WAS in the client name data field. There exists no "screen resolution issues." Upon asking Live Chat, Live Chat stated we are "not on their contact list." This firm's account with Sage is current so no idea why Live Chat was unable to assist. Sorry to bother Sage City with what is probably a stupid question but obviously I have no one else to ask and I really need to run this history bill because the client's litigation is close to settlement and all of the history bill linformation is desperately needed. Please understand that I am just a secretary not a bookkeeper and far, far, far from being an experienced IT person and most assuredly not a math major, just trying to help out in a difficult scenario.