Hello ,

Thanks for reaching out! Note that the Student version has no Account ID, so if you encounter a field requiring this number during product activation then you've installed the regular version instead of the student version.

Students can obtain their 14-month version from http://sage.com/ca/about-us/education

If you plan on reinstalling the software, check / do the following steps:

1. Open Windows Explorer
2. Go to Documents, Public Documents, Sage Software, Simply Accounting
3. Delete the year you are working with.
4. Uninstall Sage 50, the same year you deleted in the step above.
5. Reinstall from C:\ Sage\ Sage50 [version] Installer Files - CDN Release [Year]
6. Enter the correct serial number for the year being installed.
7. Activate with correct codes.

Hope this helps!
Erzsi

Hello ,

Thanks for reaching out! Note that the Student version has no Account ID, so if you encounter a field requiring this number during product activation then you've installed the regular version instead of the student version.

Students can obtain their 14-month version from http://sage.com/ca/about-us/education

If you plan on reinstalling the software, check / do the following steps:

1. Open Windows Explorer
2. Go to Documents, Public Documents, Sage Software, Simply Accounting
3. Delete the year you are working with.
4. Uninstall Sage 50, the same year you deleted in the step above.
5. Reinstall from C:\ Sage\ Sage50 [version] Installer Files - CDN Release [Year]
6. Enter the correct serial number for the year being installed.
7. Activate with correct codes.

Hope this helps!
Erzsi