Our HR dept uses the Sage Abra Suite version 9.2. I have a user who keeps getting this error very sporadically, when either logging into Abra or running reports. She started getting it a few weeks ago:
"Program error: Error reading file w:\data\logins.dbf."
Anything she clicks on it - Help, Ignore, Cancel - just makes the error come back up again, so she can't get rid of it and has to close out the program via Task Manager.
I thought that she was losing connection to that drive/server that Abra is hosted on, so I updated her chipset and network drivers and made sure her VPN was working correctly and wasn't dropping the connection. None of that worked unfortunately. She has a new computer and is on Windows 10 ver 1909. She also has .NET Framework 4.5 and MS C++ 2013 version 12.0.21005 (12.0.21005). We have reinstalled, checked for Windows updates, rebooted the computer, etc. No one else in that dept seems to be having this issue. Any suggestions?
The Sage Knowledgebase offers some excellent troubleshooting steps: