Sage HRMS and Sage Abra Suite: Announcing Sage HRMS and Sage Abra Suite Q2 2020 product update

***Note*** The Sage HRMS Q2 2020 product update is currently unavailable as we investigate an issue with the Crystal Reports runtime. If you have already installed the update and are experiencing issues please refer to KB 105549.”

 What's new

  • Payroll tax updates
  • Payroll product updates
  • HR product updates
  • Sage Payroll and Tax Forms and eFiling by Aatrix

For detailed information about these releases, see:

Download and install this update

Important: If you use third-party products that integrate with Sage HRMS or Sage Abra Suite, check with the vendor of your third-party product to ensure these product is fully compatible with these releases. If you integrate with other Sage products, check with your business partner or Sage to ensure that these components are compatible.

Note: There is no update for the Employee Self Service (ESS) for Abra Suite.

Click applicable link below  to download and install the update:

If you are prompted to log on, enter your Customer Portal Username and Password, and then click Log on.

Questions?

Visit the Sage City Customer Resources page at www.SageCity.com/Resources page for additional resources, including links to Sage Knowledgebase, Sage City and Sage University, as well as Live Chat and Online Case submission.

Parents
  • This update is very flawed.  I installed the current HOTFIX but now no one can run an earning and hours report.  Are there any current fixes to this?  Thanks for any help.

  • in reply to MelanieL

    Which update and hotfix did you install? I do not recall seeing a hotfix for Q2.

    Without knowing any other details I would say the steps below. Please make sure that you arr not launching the HRMS client from an Icon in the task bar (bar at the bottom of your screen), I have had these be the problem before and I do not suggest using them.

    Sometimes you can give the system a little nudge by following the steps below. 

    • Go to Setup > System > Modify Employer (if you have more than 1 employer select 1 at a time)
    • On any non grayed out field, enter a character or hit the spacebar, then hit the backspace key, this will make the appy button active
    • Click on apply, the system will then go through and start updating the views that HRMS uses for payroll
    • When its done click on ok, it will run through the same process one more time and then tell you that you need to restart HRMS.
    • Go to Start > Sage HRMS Client, right click on the client and select Run as Administrator
  • in reply to Joe Reska

    Same here, I received the below email Friday, well after we updated and started having problems, I have not heard of any hot fixes or updates yet and not sure why they still have the link to download available"

    "Based on our review of the update as well as emergency calls we’ve received from our clients, Net at Work advises you not to apply the Sage HRMS Q2 update until a hotfix is released to correct the issues we’ve encountered.

    We are working diligently with Sage on a resolution and want to test this prior to updating everyone. You should only update now if there is a legislative change within the update that you require.

    We highly advise working with the Net at Work team to apply the update if this is the case.

Reply
  • in reply to Joe Reska

    Same here, I received the below email Friday, well after we updated and started having problems, I have not heard of any hot fixes or updates yet and not sure why they still have the link to download available"

    "Based on our review of the update as well as emergency calls we’ve received from our clients, Net at Work advises you not to apply the Sage HRMS Q2 update until a hotfix is released to correct the issues we’ve encountered.

    We are working diligently with Sage on a resolution and want to test this prior to updating everyone. You should only update now if there is a legislative change within the update that you require.

    We highly advise working with the Net at Work team to apply the update if this is the case.

Children