Sage HRMS and Sage Abra Suite: Announcing Sage HRMS and Sage Abra Suite Q2 2020 product update

***Note*** The Sage HRMS Q2 2020 product update is currently unavailable as we investigate an issue with the Crystal Reports runtime. If you have already installed the update and are experiencing issues please refer to KB 105549.”

 What's new

  • Payroll tax updates
  • Payroll product updates
  • HR product updates
  • Sage Payroll and Tax Forms and eFiling by Aatrix

For detailed information about these releases, see:

Download and install this update

Important: If you use third-party products that integrate with Sage HRMS or Sage Abra Suite, check with the vendor of your third-party product to ensure these product is fully compatible with these releases. If you integrate with other Sage products, check with your business partner or Sage to ensure that these components are compatible.

Note: There is no update for the Employee Self Service (ESS) for Abra Suite.

Click applicable link below  to download and install the update:

If you are prompted to log on, enter your Customer Portal Username and Password, and then click Log on.


Visit the Sage City Customer Resources page at page for additional resources, including links to Sage Knowledgebase, Sage City and Sage University, as well as Live Chat and Online Case submission.

  • This update is very flawed.  I installed the current HOTFIX but now no one can run an earning and hours report.  Are there any current fixes to this?  Thanks for any help.

  • Which update and hotfix did you install? I do not recall seeing a hotfix for Q2.

    Without knowing any other details I would say the steps below. Please make sure that you arr not launching the HRMS client from an Icon in the task bar (bar at the bottom of your screen), I have had these be the problem before and I do not suggest using them.

    Sometimes you can give the system a little nudge by following the steps below. 

    • Go to Setup > System > Modify Employer (if you have more than 1 employer select 1 at a time)
    • On any non grayed out field, enter a character or hit the spacebar, then hit the backspace key, this will make the appy button active
    • Click on apply, the system will then go through and start updating the views that HRMS uses for payroll
    • When its done click on ok, it will run through the same process one more time and then tell you that you need to restart HRMS.
    • Go to Start > Sage HRMS Client, right click on the client and select Run as Administrator
  • Same here, I received the below email Friday, well after we updated and started having problems, I have not heard of any hot fixes or updates yet and not sure why they still have the link to download available"

    "Based on our review of the update as well as emergency calls we’ve received from our clients, Net at Work advises you not to apply the Sage HRMS Q2 update until a hotfix is released to correct the issues we’ve encountered.

    We are working diligently with Sage on a resolution and want to test this prior to updating everyone. You should only update now if there is a legislative change within the update that you require.

    We highly advise working with the Net at Work team to apply the update if this is the case.

  • Hi Joe!  Thank you for answering so quickly.  I will try your suggestions.  This is the hotfix I had to apply.  I underlined the specific issue I was having after I installed the update.  This hotfix was not as simple to apply either.  I could not rename the file as it was in "use".  I ended up creating a whole new payroll folder and adding in the necessary files/programs one by one.

    Error received when update client workstation after Q2 2020 product update in Sage HRMS

    • Error received when updating client workstation after q2 2020 product update in Sage HRMS
    • Could not load file or assembly file: SQLServerName\programdata\SageHRMSServer\Payroll\SMRunComponets.dll or one of its dependencies. Access is denied
    • DEBUG Error 2769
    • The installer has encountered an unexpected error installating this package. This my indicate a problem with this package. The error code is 2769
    • There was an error installing sage payroll system manager, the log file can be found at c:\programData\sage\abrahrms\temp\installLogSage_CPO. The install log will contain the above error message


    Click Here to download a zip file for the fix, included in the zip file you will find the following:

    • File needed to apply the hotfix
    • ReadMe file (please read the readme file prior to copying the file)

    Note: This only applies if you have the Payroll Module installed.

    This fixes the following issue:

    Sage HRMS Client may fail with the following error on the workstations.

    - Could not load file or assembly or one of its dependencies. Access is denied.


    This update needs to be applied to Sage HRMS Application Server only.

    Prior to applying this hotfix, you must be on the Sage HRMS Q2-2020 (10.7047).

    1. Close Sage HRMS, if it is running.
    2. Locate your existing Sage_CPO_SM.msi and rename it to Sage_CPO_SM.msi.old on the application server machine where Sage HRMS is installed. Typical location is C:\ProgramData\Sage\SageHRMSServer\Client\Payroll
    3. Copy the new Sage_CPO_SM.msi file to this location.
    4. Run Sage HRMS on the client workstations to continue with the install. If you have un-installed Sage HRMS Client, you can proceed with Sage HRMS client install.

    Note: This fix will be included in the next Sage HRMS product update.

    Product update

    ID:105439 Last Modified Date:6-26-2020  

  • Oh man I received that email literally 10 minutes after I installed the update.  LOL  And normally I ALWAYS take a snapshot of my HRMS server before I make changes.  This ONE time I was lazy and thought, it's just a quarterly update those are no big deal, so I didn't.  Ugh!