User Manuals

SOLVED

Hi All

I think I already know the answer but a user is asking for User manuals, they have expressed that they are disappointed they don't exist for the system.

Can anyone advise if they are using anything or have had similar requests. The help is very poor.

thanks in advance

Stacey

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  • +1 in reply to Martin.Bean.Tangerine.Software
    verified answer

    Hi Martin,

    There is still training material that is available through the Learning Services courses that can serve as user manuals.

    Have you checked out the Online help center within the product? It is available to the public. Click here to access it.

    Under the "How to" tab there are numerous guides and articles. There are guides for setting up bank reconciliations, PJM, Sage Exchange, and Sage Sale Tax  The "Quick start" tabs contains 1-3 page documents with numbered steps that walk you through completing tasks or set up. The steps are tied to numbered steps on function screens. The "Tutorials" tab has videos on various product features such as how to create a user profile for the Application. These are in addition to the regular product help. The Online help content is continually growing.

    The blog If you don't know, you do now... Sage X3 Online Help is Public! goes into more detail on the Online help center.

    There are the Sage X3 Support blogs on Sage City which break out application and technical topics too.

  • 0 in reply to pnightingale

    In sageu, you can find eLearning sessions named 'X3 - Sage X3 - Using the Solution' that teach you the basics of entering a transaction. This is great material:

    I think not all videos are yet available with the new V12 UI.