Hello,

When using order-delivery-sales invoice:

We often find that Sales Invoices have been created and posted, (Using Auto-Delivery creation and Auto-Invoicing functionality due to large volumes) but they carry incorrect details or qty etc. As far as I know deliveries cannot be returned and open order set to YES if the invoice has been created already.

The issue is that this means we currently credit the invoice and then have to re-start the entire order to delivery to invoice process to correct this and this takes enormous time due to large volumes.

Is there a way to credit a Sales Invoice and be able to use the original orders to create new deliveries and a new invoice ? (Assuming the whole list of deliveries would need to be returned) or any other suggestions as this process also results in loss of traceability

Thanks so much