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Sage Business Case plans: Gold or Silver?

Posted By TJunction over 4 years ago

I'm assuming Sage still offers Silver (5 tickets) or Gold (unlimited tickets, priority support, ?upgrade support) business care support plans.

These questions has been asked before, but not recently as far as I can see;

- Does anyone have Gold plan and what is your experience?

- Do you feel like you're getting good value?

- How many tickets a year are you raising?

- How much do you rely on Sage vs Sage Partner for upgrade support?

0 Stephen over 4 years ago

What is the difference in price? About 20%? Is that really significant? You probably spent more researching this than the difference.

The greatest cost is built into either as the updates.

In the interest of full disclosure - I am a partner/certified consultant.
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0 TJunction over 4 years ago in reply to Stephen

Thanks for responding Stephen. I don't know what the cost of either plan is (or the differential), and I've placed an inquiry with Sage to find out. I get the impression from what you're writing that it's a no-brainer.
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0 Stephen over 4 years ago in reply to TJunction

>>what you're writing that it's a no-brainer

I think it's 21 versus 25%. So on a 100K X3 install, it's $ 4,000 difference. I think the extra value of the gold plan is worth it.
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Sage Business Case plans: Gold or Silver?

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