Accounting task

SOLVED

when I run accounting task shows the server is not active, but the batch server is running

  • +1
    SUGGESTED

    Hi,

    What version and patch level are you on? Could you share a print screen of the message you are receiving plus the account task and batch server?

  • 0 in reply to pnightingale

    Dear Pnightingale thank you for yiur reply

    we are using Version 11 

  • 0

    I'm having the same issue with one of my clients on V11.P11.  They keep getting an error, "No client provided to execute sdata request".  I was able to find a KB article (couldn't see number) which only stated to delete one of the runtimes from the solutions function (which I did).  I also tried the IP address and the hostname, but I get the same error.  I checked RoboMongo to see which user the batch server was using (from BatchServer collection) and traced the ID back to the USER collection,  which was for the admin account.  I checked to make sure that it was active as well and using basic authentication.  The servers are on different subnets, but firewalls are disabled and they have full access to each  other.  

  • +2
    verified answer

    Okay, I got mine resolved (figured out a workaround, which helped give me an understanding of what was happening) and I will share:

    1. The issue happened in relation to the Syracuse server being on a different subnet from the Mongo server (I think firewall, but I wasn't able to get them to open it up between those servers, which lead to my workaround)

    2. I installed a second instance of Syracuse (I called it the internal one) on the Mongo server (anything on the same subnet should be fine)

    3. Noting that both Syracuse servers would not both show OK as the status in the hosts function

    4. From this second installation of Syracuse it was discovered that each has its own batch server

    5. I stopped the batch server on the external Syracuse server, and started it on the internal one

    6. At this point I am able to get the accounting tasks to start and process

    P.S. I hope this helps since it cost our team over 6hrs of work to uncover!

  • FormerMember
    0 FormerMember in reply to RobertNelson

    in my case the syrcause  and mongo on the same server.

    Thanx