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Girts Mazais

Sage X3 Office Add-In disappears from Excel

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I can not provide exact step by step case, but very often it happens on workstations where is installed Ms Office 2013 - Addon works fine for some while, but randomly it disappears from Excel. 
Sometimes it is possible to renew in Excel addon management, but it does not work for long. Local users do not have administrator rights for security reasons. 

Does exist some newest version of this addon?  Our system administrator said, that Microsoft changes its policy regarding 3rd party applications and, with each Window or Office update, it can disable some of "non-accepted" add-ons.

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  • 0

    Steps to fix

    https://support.na.sage.com/selfservice/viewContent.do?externalId=69436&sliceId=1

    Resolution

    The solution in this case is adding the Registry entry by hand, Please understand that changing the Registry in Windows can cause Windows to stop functioning.

    ALWAYS BACKUP REGISTRY FIRST !

    Expand the tree view of the Registry find this branch ( HKEY_CURRENT_USER\Software\Microsoft\Office\Excel\Addins ).

    You should see a Key called  Sage.Syracuse.ExcelAddIn in the branch stated above, this Key needs to be created if it doesn't exist.

    • To Create: Right-Click on Addins, and select New > Key, name it "Sage.Syracuse.ExcelAddIn".

    So you should see this ( HKEY_CURRENT_USER\Software\Microsoft\Office\Excel\Addins\Sage.Syracuse.ExcelAddIn ) on the left tree view after adding the new Key.

     Now we must enter the Values for our New key.

    • We add Values by doing a ( Right-Click and selecting Key > New > String Value ) or selecting type of New Value needed (e.g. "DWORD (32-bit) Value").

    The first Value will be entered automatically on creation of Key. Name "(Default)", Type "REG_SZ", Data "(value not set)".

    1. The next Value is a "String Value", We will name it "Description" and give it a value of "Sage.Syracuse.ExcelAddIn" by Right-Click > Modify...
    2. The next Value is a "String Value", We will name it "FriendlyName" and give it a value of "Excel AddIn for Sage ERP X3" by Right-Click > Modify...
    3. The next Value is a "DWORD (32-bit) Value", We will name it "LoadBehavior" and give it a value of "2" by Right-Click > Modify...
    4. The next Value is a "String Value", We will name it "Manifest" and give it a value of "file:///C:\Program Files (x86)\Sage\Sage ERP X3 Office Addins\Sage.Syracuse.ExcelAddIn.vsto|vstolocal" by Right-Click > Modify...

    At this point we are done with our entries and we just need to restart the system and check Excel for the Addin, and if we don't see it, we should check to make sure it is not disabled in the Addins Options in Excel.

  • 0 in reply to Dhruv Sampat

    We had tried this as well - but it did not solve. 

    Changing access rights, as I described above, was the solution.

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