Sage X3 Lifecycle Policy

As of July 1st 2020 the following transitions in support lifecycle status take effect:

  • Sage X3 V6, V7 and PU8 transitions from “Lifeline” to “End of Maintenance”
  • Sage X3 V11 transitions from “Current” to “Standard”


Customers with valid support plans can still raise new cases with Sage X3 Support team for those products in “End of Maintenance” phase and receive access to existing patches, knowledgebase, online help, as well as support to help identify issues or problems raised.   You may also wish to consider migrating to the latest version of Sage X3 in order to receive the benefits and additional support this latest version provides.

For future planning, Sage X3 PU9 transitions from “Lifeline” to “End of Maintenance” on July 1st 2021.

Please refer to the Sage X3 Lifecycle Policy in Knowledgebase article KB 105518 for more information.

This policy applies to all countries and all versions of Sage X3.