The customer return function is used to record a customer return following a validated delivery. However, while processing the return, there are a few fields with Yes or No selections, and based on the chosen selection, the product can be delivered again and the stock can be updated or not.

If the Update order is set to No, the order has not been invoiced yet, and the order was shipped in full, the line on the order will remain closed and a new delivery cannot be processed for that product.

If the Update order is set to Yes on the customer return and the order has not been invoiced yet, the sales order line will change to Pending and a new delivery can be processed on this sales order for the quantity that was returned.

Another thing to mention is the Update stock option:

Yes: it will create a record in the STOJOU table and the stock will be increase by the returned quantity.

No: used if the product is damaged and no need to send it back to stock and, in this case, it will not affect the STOJOU table and will not be tracked in inventory.

If the sales delivery was invoiced, the Update order will default to No and it cannot be changed to Yes, the Update stock can be Yes or No and the Credit memo field is enabled for selection:

Yes: a credit memo will be processed, and a record can be selected from the sales invoices Return

No: no credit memo will be processed.