• If we are on 20.5.1 are we eligible to update to the newer versions?

    I have no idea why we haven't been updating and our interface looks very old school. We seem to be using an outdated version of sage. Is there a way to update on our own, or should we reach out to our individual Sage Reps.
  • Security vulnerability plan for Redis

    Hi, Which Sage 300 CRE will remediate below Redis vulnerability? Redis: Incorrect Type Conversion or Cast (CVE-2018-12453) Redis: Out-of-bounds Write (CVE-2020-14147) Redis: Security Features (CVE-2016-10517) Redis: Improper…
  • Aatrix Update Error

    Hello - we upgraded to 23.2 last week and now I'm trying to update Aatrix and I'm receiving this error message: "There was a problem during update process. Error downloading file https://secureupdates.aatrix.com/aatrixreleases/STL032.0/STL032.0.35395…
  • System Verification Process Hangs on Step 25 of 26

    I have just upgraded our Sage CRE300 to version 23.2 and am having difficulty on one client installation where the System Verification tool hangs up on Step 25 of 26. Has anyone run into this - found a workaround for it? April Durant indus
  • Sage Upgrade stuck on backing up

    Hi, we use Sage 100 Contractor 23.2.1.0018, i tried to kick off the upgrade a few times, but its just siitting on backing up... for hours. I tried a reboot, no luck. Any thoughts?
  • Install

    I am unable to install update 22.2. Is anyone else having issues?
  • Do I need to update to 22.2 if I use Aatrix for W2s and 1099

    I will once again vocalize my HATRED for these required end of the year upgrades....as if there isn't enough Government reporting etc going on in December, lets go ahead and add a mandatory upgrade of major versions to the task list. Back on track…
  • File Doctor 20.3 to 20.5

    If upgrading from 20.3 to 20.5, does File Doctor need to be run? The instructions have the warning about not being able to run it after the upgrade to version 20 is done, but if we're already at a 20.x version, does that matter? (we did run it and it…
  • "Annual" Sage Update

    I am a relative new Sage user. I have notice an "Annual " update is release in the fall and is needed to complete the "Tax" Update that is released in Dececmber. Will there be an "Annual" update? If so when might be it released?
  • Sage 300 sessions would close by itself after upgrading to 20.3.1

    We just upgraded our Sage 300 Construction and Real Estate from version 18.4 to 20.3.1. Now our users are having issue where Sage sessions would close without warning. Is anyone else having similar issue? Or if anyone has already found a solution to it…
  • License Administration Fail Error After Upgrade to 20.3.1 from 18.4

    As License Administration fails and closes down, so I have no licenses for any modules. Cannot update files as a result of the upgrade either. Modules such as cash managmet work fine.
  • Considering using a silent rollout for 20.3.

    I'm seriously considering rolling out workstations for 20.3 via the silent rollout. However, I've found that even a manual install fails on some machines unless I uninstall the existing install before installing the new one, so that is our existing…
  • Upgrade to v20.x

    I am trying to get ready for this end of the year update/upgrade that I'm being forced to install. We currently are running v18 off a peer to peer network where we have a dedicated Windows 10 machine as our "server". This is and has been working even…
  • Sage CRE version 20 and add ons

    We will be migrating to a new server because we have to upgrade to Version 20. Are the latest versions of Sage add ons, specifically Paperless, My Assistant, and Office Connector compatible with V20? Where do I find info on this? I only see info on…
  • Payroll Tax files

    Our server is attacked by a ransomware virus and they have encrypted all the files. We had a backup of the data files but unfortunately the program files on C: weren’t backed up. Reinstalled the Timberline 9.8 programs from the original CD but missing…
  • Upgrade to version 18 needed to process W2s thru Aatrix

    We are using Aatrix to process our W2s and I want to know if I need to update my software prior to doing this. We are currently running 17.1.8 and I've been reading about a lot of issues with version 18. I want to get W2s processed prior to closing the…
  • Bonus Pay ID

    The new update has caused a problem with the Bonus Pay ID. The bonus pay ID amount is not pulling into Wages, Tips and Other Compensation in Aatrix. This has never been a problem prior to the latest upgrade. My office was informed we can no longer use…
  • Sage DM Stand Alone Question

    Hello All, Before we install the 18.4 version of Sage in early 2020 we are going to set up the Standalone copy of DM for image retrieval. I had one question from the Sage instructions in that the instructions specifically mention using version 18…
  • Any commentary / thoughts out there for a new Sage 300 CRE implementation

    Any commentary / thoughts out there for a new Sage 300 CRE implementation as to whether SSO is a good add to my business or not? Pricey. I am implementing CRE and CRM presently. Just looking for inputs for me to think about as I weigh investment against…
  • Year End Versions-2019

    Has anyone seen a definitive list of versions Sage will be supporting for year end 2019? This link below says 18.22 but surely there are others. Thanks https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=77896&sliceId…
  • PO archive and upgrade?

    Has anyone had experience with archiving the PO module? According to KB articles, moving POs and COs to history is the first step in improving performance in the PO module. Clean out all those old records. I have done this in a test environment and can…
  • compile error install timberline 18.2

    I get the following warning when installing 18.2 from 16.1 Compile error in hidden module. cUtility. This error commonly occurs when code is incompatable with the version, platform or architecture. Do i ignore the warning and continue? I ignored…
  • Desktop not showing applications; individual apps result in 'Application is not licensed'

    FormerMember
    FormerMember
    Just completed a Sage 300 CRE upgrade from 17.1 to 18.2.2. Everything went as expected, no errors, two reboots, system verifier was successful. Desktop did not show all my applications, and three was no option under Tools for Upgrade Files. When I ran…
  • Sage 300 version upgrade to 18.2.2

    We are currently on Sage 300 version 16.1.8 and want to upgrade to version 18.2.2. Do I have to upgrade first to 17.1.8 before upgrading to 18.2.2? Can anyone also tell me where can I find any documentation on version upgrade installation. Thank you…
  • anticipated upgrade

    We are anticipating having to upgrade from 16.1 to 18.1 as 16.1 will no longer be supported with year end updates. We are a small company and have a workstation that serves as a peer to peer network to which 3 other workstations are connected. The server…