What are the major challenges your facing in using Service management. A few I have is why AP cannot communicate to SM.

When canceling an invoice that ties to a SM workorder you need to enter a credit memo in the work order post it to AP because AP cannot talk to SM. Then in AP you need to run a zero check to offset the two. Very clunky.

  • Yes!  Not a great accounting practice to enter in all these "fake" invoices to correct a PO and then run "fake" zero checks.  My other frustration is for example....You issue a PO for $10,000 but if you do not break it down line by line and only enter it on 1 line and you post an invoice for $10, it completely closes the PO.  One of my big frustrations!