Sage 300 CRE Logon option grayed out

SOLVED

Hello,

There was a inquiry about this opened a while back under the name "Sage 300 17.1.0 Logon option greyed out" but no solution was given although the person in questions stated that it was resolved, but they never said what they did to resolve this issue, nor can I find the article in this board which the admin stated they move it to.

I have a user that is trying to login to their Sage 300 CRE and although the username an password fields are filled in, the Login button does not become available.

Does someone have an answer as to why the button would be greyed out?  I have tried launching their application as an administrator and also tried entering something different than what they put in for their login credentials, they have also already rebooted their system.  There are no errors whatsoever and application opens without issue.

I would really appreciate assistance on this, as there is no information on this issue anywhere.

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