Sage Chat support sessions?  Not sure what you are referring to.   Can you be a little more specific (it is possible you are in the wrong place)?

Probably in wrong place but this is where the moderator put my post.lol..Otherwise the issue I described is pretty straight forward I think. Sage forces you to initiate all support requests through chat for sometime now and the sessions always crash and reconnect repeatedly . If your lucky you can get your phone number out for a callback in the middle of all of it.

Hi HTL,

Since it looks like you are using Sage 100 Contractor, I am going to move this post to that Support Group. Just checking on whether we have any troubleshooting tips for accessing support chat at Sage. This question is rare.

If you're using Chrome, then some basic ones apart from clearing cache / cookies.

 

There is one more that needs to be changed to avoid pop-up issues on the Portals (and perhaps with Chat access). Please see instructions below:

To see blocked pop-ups for a site, follow the steps listed below:

1. If pop-ups have been blocked, you'll see the  icon in the address bar. Click the icon to see a list of the blocked pop-ups.
2. Click the link for the pop-up window that you'd like to see.
3. To always see pop-ups for the site, select "Always show pop-ups from [site]." The site will be added to the exceptions list, which you can manage in the Content Settings dialog.

To manually allow pop-ups from a site, follow the steps below:

1. Click the Chrome menu  on the browser toolbar.
2. Select Settings.
3. Click Show advanced settings.
4. in the "Privacy" section, click the Content settings button.
5. In the "Pop-ups" section, click Manage exceptions.
6. Add https://[*.]sagenorthamerica.com to the Hostname pattern and click OK.

Thanks,

Erzsi

Hi Erzsi,

Thanks for the suggestion. However the issue is not getting connected to the chat session. The connection is being interrupted repeatedly after  the chat session has already been established and active and correspondence back and forth between the user and the tech has been occurring. You can see this reflected in the chat notes in the case history every few seconds. The usual message that pops up in Chrome for example is "this page has become unresponsive" or the whole page just closes. However it happens in all browsers and different  PC's. It is definitely something with the connection  to the Sage chat support servers. My 1st thought as  a long time experienced IT System Admin is there servers just cant handle the traffic volume now that all support requests from customers have to start through chat. In addition, I have already completed long ago when it 1st started happening all the basic troubleshooting steps like you suggested. Once again this is the "only" chat support or website connection issue of any kind we have and a number of our employees utilize online chat with other companies throughout  the work day without issue as is commonplace these days of course.

Thank you for these details, I've passed them onto the team. Will update you once I hear back

Great..thanks again!

Great..thanks again!