Sage CRE Support and Insights

Last year, in an effort to save you time and provide more efficient service, Sage 100 Contractor implemented a “chat first” support model. The change was made out of respect for your time and a desire to get you connected with the most appropriate resource more quickly than is possible with all volume going into our phones.

The idea was that by fielding the majority of contacts in a one-to-many chat interaction…

Sage Sessions Construction and Real Estate is the can’t-miss event for Sage Construction and Real Estate customers, partners and consultants. We invite you to learn and network with the Sage construction and financial management community:

• Sage 100 Contractor
• Sage 300 Construction and Real Estate
• Sage Estimating

Through relevant content, connections, and insights, you’ll leave the conference with actionable takeaways…

Sage understands that reporting is a critical business need. Yes, there are a lot of reports that come with your software but you often need to modify them to meet your needs, or design a completely new report to get the information you need to make informed business decisions.  

Sage University now offers a Crystal Reports Basics anytime learning subscription to help you get started learning the basics. This Is a very affordable…

Call volumes in January can often result in longer than normal wait times to speak with us. Which is why, when hold times are longer than usual, you may be asked to have your place virtually held in line through our Courtesy Call Back feature. Below are some frequently asked questions—and tips—about Courtesy Call Back:

1. When will I be called back?
   If you enter your call-back information, we call you back within…

We now have product-specific forums for you to learn about product updates. If you've been following the Support and Insights Blog, you will want to bookmark the forums today!

• Sage 300 CRE Announcements, News, and Alerts
• Sage 100 Contractor Announcements, News, and Alerts
• Sage Estimating Announcements, News, and Alerts

Product notice PTCA-PEI was sent today to on-plan customers and to partners:

Product notice PTUS 18-09 was sent today to on-plan customers and to partners:

You already own great business software—but are you truly taking advantage of all it has to offer? Make a splash with your productivity this summer by enrolling in Sage University, now available at a special 20% discount.¹

Training: more than just convenient, it’s cost effective

Whether you’re a seasoned user or just getting started, there’s a class to help make your job easier and ensure you’re fully utilizing…

Software notice 18-D is being sent out today to customers of Sage 300 CRE & Sage Estimating:

We are sending you this notice to let you know about a security risk that affects you if you use one of the following Sage products:

• Sage 300 Construction and Real Estate version 16.1 or earlier
• Sage Estimating (Pervasive) version 16.1 or earlier
• Sage Estimating (SQL) if you upgraded from Sage Estimating (Pervasive) version…

Sage 100 Contractor will be implementing a new support model designed to dramatically reduce the time it takes to reach an agent. 

What’s changing? Effective May 7, all Sage 100 Contractor customer support contacts will be initiated online via Live Chat (from the in-product Help menu or http://www.SageCity.com Support Groups > United States > Construction & Real Estate > Resources) or by opening a case on the…

The Sage 100 Contractor Comprehensive Anytime Learning package is your “all access anytime” pass to ensure everyone in your organization gets the maximum benefit from the software you already own.  It’s the ideal way to learn the software, get new hires up to speed, learn or refresh skills, or cross-train employees to cover absences or seasonal peaks.

Your ready-to-go training plan!

Anytime Learning lessons…

Product notice 18-B was sent on March 29, 2018 and announces updates for iOS and Android: 

Notice 18-A was sent on March 29, 2018 and provides important information about the future development of Sage Estimating (Pervasive): 

Notice PTUS 18-07 was sent today:

Sage is happy to announce a new SQL Estimating online class titled ESSQ – Sage Estimating (SQ) – Estimate Fundamentals (SQL) now available for registration on Sage University!

Next class date is April 2nd-6th!

This instructor led, virtual course leads you through the major features of Sage Estimating Core (SQL version)—including quantity takeoff, totals and addons, the spreadsheet, and pricing. Explore the…

Product notice PTUS 18-06 was sent today to on-plan customers and to partners:

Notice 18-C was sent today:

New - Sage 100 Contractor Report and Form Design Anytime Learning subscription available on Sage University!

Are you getting the reports you need to make informed business decisions? Is it time to build report design expertise in your organization?

Sage University is pleased to announce availability of the new 100C - Sage 100 Contractor - Design and Modify Reports and Forms anytime learning subscription. This learning…

Product notice PTUS 18-05 was sent on February 27:

Sage University is happy to announce availability of a new anytime learning subscription to help Estimating customers move from the Pervasive version to the SQL version!

Upgrading from Sage Estimating Pervasive to Sage Estimating SQL  includes several lessons that take a little over an hour to view. After you log in to Sage University, this link should take you directly to the subscription to register. The subscription is…

Software notice 18-B was sent today to Sage 100 Contractor customers who use Sage Exchange Desktop version 1:

Software notice 18-B was sent today to Sage 300 Construction and Real Estate customers who use Sage Exchange Desktop version 1:

Software notice PTUS 18-04 was sent to customers who have the U.S. payroll module:

Software notice 18-A was sent today: