Sage CRE Support and Insights - Sage Construction & Real Estate

Learn more about add-on solutions Sage Construction and Real Estate has available to help your business thrive

RMullen

Each month the Sage Construction and Real Estate team offers complimentary webinars that provide a high-level overview of the many integrated solutions available to you for your specific Sage accounting solution. Visit the registration page to sign up and view webinar topics and descriptions all in one convenient location.

For any questions, please reach out to us at 1-800-858-7095 or email: [email protected]
- 9 Oct 2019
[Webinar] Collaboration 101: Fixing the Field to Office Gap with SAGE 300 Construction and Real Estate + eSUB

RMullen

Join us September 19 at 10AM PT for the Sage 300CRE and eSub webinar!

In your construction company, many people across departments need to work together to ensure that projects run smoothly. But when even one department or one person has insufficient tools to do their job, the entire project can run aground and cost you money—and lots of it. How can you drive better collaboration to ensure everyone is more productive?…
- 17 Sep 2019
You're speaking, we're listening: Sage 100 Contractor chat first retrospective

Roni White

Last year, in an effort to save you time and provide more efficient service, Sage 100 Contractor implemented a “chat first” support model. The change was made out of respect for your time and a desire to get you connected with the most appropriate resource more quickly than is possible with all volume going into our phones.

The idea was that by fielding the majority of contacts in a one-to-many chat interaction…
- 28 Jun 2019
Sage Sessions: Construction and Real Estate

Marisa W
Sage Sessions Construction and Real Estate is the can’t-miss event for Sage Construction and Real Estate customers, partners and consultants. We invite you to learn and network with the Sage construction and financial management community:

Sage 100 Contractor

Sage 300 Construction and Real Estate

Sage Estimating

Through relevant content, connections, and insights, you’ll leave the conference with actionable takeaways…
- 13 Mar 2019
Need to learn how to design SAP Crystal Reports for Sage 300 CRE? New Anytime Learning Subscription Available!

Judi Magnuson

Sage understands that reporting is a critical business need. Yes, there are a lot of reports that come with your software but you often need to modify them to meet your needs, or design a completely new report to get the information you need to make informed business decisions.

Sage University now offers a Crystal Reports Basics anytime learning subscription to help you get started learning the basics. This Is a very affordable…
- 7 Mar 2019
Getting the most out of your Customer Services contact

Roni White
Call volumes in January can often result in longer than normal wait times to speak with us. Which is why, when hold times are longer than usual, you may be asked to have your place virtually held in line through our Courtesy Call Back feature. Below are some frequently asked questions—and tips—about Courtesy Call Back:

When will I be called back?
If you enter your call-back information, we call you back within…
- 4 Jan 2019
New forums for Sage CRE product update announcements!

Terry Todd
We now have product-specific forums for you to learn about product updates. If you've been following the Support and Insights Blog, you will want to bookmark the forums today!

Sage 300 CRE Announcements, News, and Alerts

Sage 100 Contractor Announcements, News, and Alerts

Sage Estimating Announcements, News, and Alerts
- 31 Oct 2018

Sage 300 CRE Product Notice PTCA-PEI: Increased personal basic tax credit amount for the Prince Edward Island tax

Product notice PTCA-PEI was sent today to on-plan customers and to partners:

Tax changes

For Prince Edward Island (PETAX), the basic personal amount increased from $8,160 to $8,660 retroactive to 1 January. Because $8,160 was used for the first six months of this year, use $9,160 for the amount from 1 July through 31 December. See the Changing provincial personal tax credits section in the Payroll Tax Release…

28 Jun 2018

Sage 300 CRE Product Notice PTUS 18-09: Tax updates for Kentucky, Maryland, New Mexico and Oregon

Rachel Jansen

Product notice PTUS 18-09 was sent today to on-plan customers and to partners:

Tax changes

This update includes the following recent tax changes:

Kentucky State Withholding (KYSWH)
Maryland State Withholding (MDSWH)
New Mexico State Withholding (NMSWH)
Oregon State Transportation Improvement Fund (ORTIF), which is a new tax that requires you to make changes that are outlined in the Payroll Tax Release Notes.

…

28 Jun 2018

Special offer . . . dive deeper into your Sage solution this summer.

JenFen

You already own great business software—but are you truly taking advantage of all it has to offer? Make a splash with your productivity this summer by enrolling in Sage University, now available at a special 20% discount.¹

Training: more than just convenient, it’s cost effective

Whether you’re a seasoned user or just getting started, there’s a class to help make your job easier and ensure you’re fully utilizing…
- 1 Jun 2018
Sage 300 CRE & Sage Estimating: Important notice regarding potential security issue with Pervasive System Analyzer

Rachel Jansen
Software notice 18-D is being sent out today to customers of Sage 300 CRE & Sage Estimating:

We are sending you this notice to let you know about a security risk that affects you if you use one of the following Sage products:

Sage 300 Construction and Real Estate version 16.1 or earlier

Sage Estimating (Pervasive) version 16.1 or earlier

Sage Estimating (SQL) if you upgraded from Sage Estimating (Pervasive) version…
- 17 May 2018
Sage 100 Contractor announces an exciting new Customer Support model coming soon

Alyce Traverso

Sage 100 Contractor will be implementing a new support model designed to dramatically reduce the time it takes to reach an agent.

What’s changing? Effective May 7, all Sage 100 Contractor customer support contacts will be initiated online via Live Chat (from the in-product Help menu or http://www.SageCity.com Support Groups > United States > Construction & Real Estate > Resources) or by opening a case on the…
- 20 Apr 2018
NEW! Sage 100 Contractor "All Access" Anytime Learning package available on Sage University

Judi Magnuson

The Sage 100 Contractor Comprehensive Anytime Learning package is your “all access anytime” pass to ensure everyone in your organization gets the maximum benefit from the software you already own. It’s the ideal way to learn the software, get new hires up to speed, learn or refresh skills, or cross-train employees to cover absences or seasonal peaks.

Your ready-to-go training plan!

Anytime Learning lessons…
- 2 Apr 2018

Sage Construction Anywhere Product Notice 18-B: App updates for iOS and Android

Terry Todd

Product notice 18-B was sent on March 29, 2018 and announces updates for iOS and Android:

Sage Construction Anywhere mobile app updates for iOS and Android

To provide continued compatibility, we have updated the iOS and Android mobile apps. The updates are now available in the respective app stores. After April 14, 2018, you will not be able to sign in unless you have the updated app.

For the iOS app, download…

29 Mar 2018

Sage Estimating Product Notice 18-A: Discontinued development of Pervasive; discontinued Sentinel USB devices

Terry Todd

Notice 18-A was sent on March 29, 2018 and provides important information about the future development of Sage Estimating (Pervasive):

Announcement

Sage issued a final compatibility release on December 14, 2017 for the Sage 300 Construction and Real Estate v17.1 year-end update. Sage will no longer provide updates or upgrades for Sage Estimating (Pervasive).

In addition, Sage is unable to sell or replace Sentinel…

29 Mar 2018

Sage 300 CRE Product Notice PTUS 18-07: Tax update for Georgia, Michigan, and Missouri

Terry Todd

Notice PTUS 18-07 was sent today:

Tax changes

This update includes the following recent tax changes:

Georgia State Withholding (GASWH)
Michigan State Withholding (MISWH)
Missouri State Withholding (MOSWH)

For more information about this tax change (and the previous tax changes that are also included in this update), see the Payroll Tax Release Notes. You can also view the Release Notes from within Payroll…

22 Mar 2018

New to Sage Estimating? Preparing to make the move to Sage Estimating SQL? Check out our new Estimating training on Sage University!

Judi Magnuson

Sage is happy to announce a new SQL Estimating online class titled ESSQ – Sage Estimating (SQ) – Estimate Fundamentals (SQL) now available for registration on Sage University!

Next class date is April 2nd-6th!

This instructor led, virtual course leads you through the major features of Sage Estimating Core (SQL version)—including quantity takeoff, totals and addons, the spreadsheet, and pricing. Explore the…
- 22 Mar 2018

Sage 300 CRE Product Notice PTUS 18-06: Tax update for North Dakota

Terry Todd

Product notice PTUS 18-06 was sent today to on-plan customers and to partners:

Tax changes

This update includes changes to North Dakota State Withholding (NDSWH).

6 Mar 2018

Sage 100 Contractor Product Notice 18-C: Tax and software updates for v20.7

Terry Todd

Notice 18-C was sent today:

What’s new in this update

New in Both Editions

You can now choose to include attachments from the original order when you repeat a work order multiple times.

U.S. Edition

Tax table changes for Louisiana and North Dakota.
We fixed an issue that prevented the 5-1-4-61 State Tax report from printing properly.

For more detailed information about this update, read…

1 Mar 2018

Sage 100 Contractor (Education): Report and Form Design anytime learning subscription available on Sage University!

Judi Magnuson

New - Sage 100 Contractor Report and Form Design Anytime Learning subscription available on Sage University!

Are you getting the reports you need to make informed business decisions? Is it time to build report design expertise in your organization?

Sage University is pleased to announce availability of the new 100C - Sage 100 Contractor - Design and Modify Reports and Forms anytime learning subscription. This learning…
- 27 Feb 2018

Sage 300 CRE Product Notice PTUS 18-05: Louisiana Tax update available

Terry Todd

Product notice PTUS 18-05 was sent on February 27:

Tax changes

This update includes changes to Louisiana State Withholding (LASWH), which are effective February 16, 2018.

27 Feb 2018

Sage Estimating: Complimentary Anytime Learning subscription covers how to upgrade from Sage Estimating Pervasive to Sage Estimating SQL

Judi Magnuson

Sage University is happy to announce availability of a new anytime learning subscription to help Estimating customers move from the Pervasive version to the SQL version!

Upgrading from Sage Estimating Pervasive to Sage Estimating SQL includes several lessons that take a little over an hour to view. After you log in to Sage University, this link should take you directly to the subscription to register. The subscription is…
- 23 Feb 2018

Sage 100 Contractor Software Notice 18-B: Discontinued support of Sage Exchange Desktop version 1

Terry Todd

Software notice 18-B was sent today to Sage 100 Contractor customers who use Sage Exchange Desktop version 1:

Issue for users of Sage 100 Contractor and Sage Payment Solutions

Sage Exchange Desktop version 1 will not be supported after May 31, 2018.

If you are using Sage Payment Solutions and you are using a version of Sage 100 Contractor earlier than version 20.3, you are using Sage Exchange Desktop version…

15 Feb 2018

Sage 300 CRE: Software Notice 18-B: Upgrade to Sage Exchange Desktop version 2 for Sage Payment Solutions

Terry Todd

Software notice 18-B was sent today to Sage 300 Construction and Real Estate customers who use Sage Exchange Desktop version 1:

Issue for users of Sage 300 Construction and Real Estate and Sage Payment Solutions

Sage Exchange Desktop 1 will not be supported after May 31, 2018.

If you are using Sage Payment Solutions and you are using Sage 300 Construction and Real Estate version 16.1 or earlier, you are using…

15 Feb 2018

Crystal Reports runtime versions, when using Sage 300 CRE and Sage Fixed Assets

Terry Todd

Sage Fixed Assets 2018.1 was updated to Crystal Reports runtime SP21 which may cause an issue with Crystal Reports runtime versions used for other products. If you upgraded to Sage Fixed Assets 2018.1, you may experience a compatibility issue if you are also using Sage 100 (2017 and earlier), Sage 300 (2017 and earlier), Sage 300 CRE (v15.1, v16.1, and v17.1), or Sage 500 (2017 and earlier).

Resolution

…

12 Feb 2018