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AmericanPropeller

Online Support Case has not been addressed

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Good Afternoon, 

We currently have two open support cases in New status (both revolving around AR> Sales Tax), how long is support's turn around time? One of the cases is a recurrence from a case created 10 days ago.

Case Number: 8008312166

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  • +1
    verified answer

    Hello,

    Our goal on portal tickets is to respond to your questions or support issues within one (1) business day.  We know your questions are important and will always strive to respond as soon as possible  The portal ticket you reference above 8008312166 was opened in the afternoon of 7/29 and we cancelled this ticket as a duplicate because we found another ticket that was opened by telephone support with the same question scheduled for callback appointment.   We apologize for the inconvenience.  Thank you.   

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  • +1
    verified answer

    Hello,

    Our goal on portal tickets is to respond to your questions or support issues within one (1) business day.  We know your questions are important and will always strive to respond as soon as possible  The portal ticket you reference above 8008312166 was opened in the afternoon of 7/29 and we cancelled this ticket as a duplicate because we found another ticket that was opened by telephone support with the same question scheduled for callback appointment.   We apologize for the inconvenience.  Thank you.   

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